* Respond to customer inquiries from Ring social handles, assisting with account management, troubleshooting, content inquiries, etc.* Maintain Ring social accounts and work with Marketing and Customer Care team to craft approved responses for our various social media channels including Youtube, Twitter, Facebook and Instagram.* Proactively monitor Facebook, Twitter and other social media channels for customer feedback and concerns* Develop expert knowledge of Ring service and products to address user inquiries that include, but are not limited to: devices, subscriptions, account management, billing issues, benefits/features of the service and basic application navigation* Current on social media trends and provide recommendations and approaches to improve customer care management

* Responsible for day-to-day content and coverage on social accounts including Twitter, Facebook and Instagram; maintain brand’s voice across all social media channels.* Implement an engagement strategy that focuses on initiating conversations, building one-on-one relationships and influencing fan behavior and drives subscriber growth.* Created memes, gifs, social media-first content in order to drive increased engagement across social media channels. Worked with the Marketing Team to identify opportunities for increased engagement, video views, and follower growth.* Execution of social media strategy for large-scale events, including Super Bowl, Black Friday, iPhone and Samsung phone launches. Proven understanding of social media best practices and a strategic approach to a wide range of new and emerging platforms.* Top performer all years with company, In-Crowd Winner (awarded T-Mobile top ranked in customer service two times in a row). Peak Winner's Events in 2016 and 2017.

* Strong knowledge of the exact proportions and combinations in making beverages according to request from cocktail attendants and patrons.* Immense ability to provide top of the class customer and personal service.

• Identifying, developing and training potential candidates for promotion to supervisory or management positions.• Conducted large-scale rollouts of new products and training systems to company-owned stores and franchise communities.• Created reports to track store performance based on audits; created and implemented improvement plans for low performing restaurants.• Developed new classes and programs based on performance trends and Company needs.• Promoted twice within a year. Opened two new stores, one of which is the highest grossing Jack in the Box in the US.

* Prepare and mix beverages for guests and beverage servers in a friendly, courteous, and timely manner according to standards.* Promote and up-sell drinks and special drink promotions.* Responsible for good operation of a bar, receipt and inventory accountability.

* Coordinate updates of events on external website and major social media forums: Twitter, Facebook, Myspace, Vimeo, YouTube and Hiff's Blog.* Execute email communications campaigns including: developing project timeline, compiling mailing lists, and coordinating mailing efforts.* Assists at seminars, talks, outdoor screenings, receptions, educational programs and other special events.

* Provide executive-level support to the Development Engineers.* Plan and coordinate internal and external training of software nationally.* Liaison between all impacted departments to ensure proper communications and reporting practices.* Direct business relations and distribution of company literature to stimulate client interest and sales leads.* Manage capital purchases, direct vendor relations, generate and maintain equipment tracking records.