Lola M Email and Phone Number

Follow, update and create standard operating procedures (SOP) to improve the internal IT teams’ knowledge and management across four locationsResolve routine technical cases in a timely and efficient manner, using technical knowledge of our various Stax solutions and influence the team’s product roadmap by thinking big, experimenting and innovationProvide remote support to internal customers for a variety of IT related software and hardware issues and directly support Security Engineers by contributing research for Application Security reviews

Maintain awareness of the client's technology architecture, known weaknesses, the architecture of the security solutions used for monitoring, imminent and pervasive threats as identified by client threat intelligence, and recent security incidentsFollow client and incident-specific procedures to perform triage of potential security incidents to validate and determine needed mitigationProvide end-to-end event analysis, incident detection, and manage escalations using documented procedures Assist in vulnerability assessments and penetration testing exercises to identify weaknesses in system and the appropriate remediation to strengthen those systems against cyber-attacks

Participated in several class projects and attended online training to discuss components of cyber security and analysis.Using different operating systems on virtual machine, Monitored network traffic, logs, and other duties of a cyber analyst using different SIEM tools, such as Splunk, Kibana, ArcSight, RSA and Wireshark.

Support, mentor and motivate hourly workforceManage safety, quality, Productivity, and customer delivery promiseswork and training different area managers regarding operational structure work process pathmanaging a team of over 30+ employees as well as their process improvement

Worked with Operation on a skill matrix to highlight gaps for critical role training Supported operation with delivery of critical role training and onboarding new associates worked in partnership with agency managers to improve new hire performance