Lola Mlola Email and Phone Number
Administrative Executive with over 5 years of diverse experience. I specialize in ๐ฉ๐ซ๐จ๐ฃ๐๐๐ญ ๐ฉ๐ฅ๐๐ง๐ง๐ข๐ง๐ , ๐๐ฏ๐๐ง๐ญ ๐๐จ๐จ๐ซ๐๐ข๐ง๐๐ญ๐ข๐จ๐ง and enhancing ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐ซ๐๐ฅ๐๐ญ๐ข๐จ๐ง๐ฌ through effective ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐๐๐ญ๐ข๐จ๐ง and ๐๐ข๐ ๐ข๐ญ๐๐ฅ ๐ฌ๐ญ๐ซ๐๐ญ๐๐ ๐ข๐๐ฌ.๐๐ซ๐จ๐๐๐ฌ๐ฌ๐ข๐จ๐ง๐๐ฅ ๐๐ฎ๐ฆ๐ฆ๐๐ซ๐ฒ:I manage office operations and coordinate high-impact events that align with strategic goals. Whether leading cross-functional teams to execute seamless projects or overseeing budgets, I focus on simplifying complex tasks and delivering solutions that move the needle. My work has not only boosted engagement but also enhanced stakeholder satisfaction and increased brand visibility ๐๐๐ญ๐๐ข๐ฅ๐๐ ๐๐๐๐จ๐ฆ๐ฉ๐ฅ๐ข๐ฌ๐ก๐ฆ๐๐ง๐ญ๐ฌ:Enhanced Operational Efficiency: Streamlined internal processes and workflows, significantly reducing turnaround time and elevating team productivity.Cross-Functional Leadership: Collaborated with diverse teams to coordinate seamless project execution, consistently meeting deadlines and delivering high-quality outcomes.Data-Driven Decision-Making: Used data insights to refine customer communication tactics and project management approaches, driving measurable improvements in client satisfaction and retention.๐๐๐๐๐๐ซ๐ฌ๐ก๐ข๐ฉ ๐๐ง๐ ๐๐ค๐ข๐ฅ๐ฅ๐ฌ:I bring a collaborative approach to leadership, using strong interpersonal skills to build trust and ensure clear communication across teams. Focused on strategic planning and client-centered solutions, I align goals and empower others while leveraging technology to enhance both internal and external communication.๐๐ฉ๐๐๐ข๐๐ฅ๐ญ๐ข๐๐ฌ:Office Operations Management Event CoordinationCustomer Relationship ManagementStakeholder CommunicationBudget and Project ManagementProcess ImprovementFueled by a drive to blend creativity with strategy, Iโm eager to connect with professionals who believe in thinking outside the box and game-changing solutions. Letโs make something happen! lolmlola@gmail.com
Btc Group
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Administrative ExecutiveBtc Group Nov 2022 - PresentNairobi County, Kenya1. Implemented structures and streamlined processes to enhance operational efficiency, reducing bottlenecks and enabling smoother workflows across the team.2. Streamlined access to project information by organizing documents, reports and presentations with meticulous version control and confidentiality measures.3. Reduced operational costs by monitoring company expenses and overseeing procurement, leading to budget savings.4. Coordinated complex travel logistics, including international flights and accommodations, ensuring seamless travel experiences for executives annually.5. Planned and executed high-profile events, aligning logistics with strategic goals, resulting in successful corporate engagements per year.6. Boosted brand visibility by managing social media accounts and designing marketing materials, elevating brand awareness across digital platforms. -
Content CreatorBraystan Marketing And Virtual Assistance Nov 2021 - Dec 2022Nairobi County, Kenya1. Increased client engagement through innovative social media solutions that aligned with client goals, utilizing Canva and Adobe Express to enhance visual appeal and scheduling tools such as buffer and Recurpost.2. Boosted brand visibility through targeted copywriting for social media content, leveraging tools like Copy.ai and Linguix to create audience-tailored posts.3. Enhanced responsiveness to trends by continuously monitoring social media algorithms, making timely adjustments to strategies for optimal audience reach.4. Ensured regulatory compliance in all social media activities, adhering to data privacy laws and company policies, minimizing risk and protecting brand reputation.5. Coordinated content development remotely, maintaining effective collaboration and consistency in brand messaging across virtual workspaces. -
Customer Service And Communication OfficerViva 365 Insurance Brokers Jan 2021 - Aug 2022Nairobi, Kenya1. Enhanced customer loyalty by providing targeted support across multiple channels, resolving 95% of inquiries within 24 hours and boosting retention rates.2. Increased lead conversion by 20% through a structured onboarding process focused on relationship building and customer engagement.3. Expanded brand visibility by overseeing the design, production, and distribution of marketing materials, contributing to a growth in brand recognition.4. Reduced procurement costs by 15% through effective vendor negotiations and managing logistics, resulting in operational savings.5. Oversaw the Employee Wellness Committee across the parent company and its subsidiaries, coordinating wellness initiatives, aligning communication strategies, and ensuring consistent engagement to foster a supportive workplace culture throughout the organization. -
Front Office Officer & Social Media RepresentativeViva 365 Insurance Brokers Jun 2019 - Jan 2021Kenya1. Improved customer satisfaction by handling 50+ daily correspondence requests promptly, reducing average response time to under 24 hours.2. Boosted digital engagement by adapting brand guidelines for digital platforms, resulting in a 70% increase in followers and a 35% rise in online engagement.3. Enhanced internal efficiency by documenting service level agreements and training programs, creating standardized processes that improved consistency across departments.4. Strengthened company culture by planning and coordinating customer service events annually, enhancing internal morale and external brand reputation.5. Proofed and managed essential documentation to maintain accuracy and confidentiality, contributing to streamlined administrative workflows.6. Developed and maintained strong stakeholder and customer relationships through proactive communication and personalized engagement strategies, resulting in increased retention and enhanced loyalty. -
Co-FounderLysa Africa Limited Nov 2017 - Jan 2021Kenya1. Directed the management of writing, fact-checking, design, and editing for the bi-weekly online magazine, ensuring high-quality content delivery.2. Evaluated over 50 proposals, research pieces, and manuscripts, contributing to feature stories and articles that met publication standards.3. Curated and developed engaging, multi-platform content, boosting audience interaction through innovative social posts and visually appealing articles.4. Sourced and managed third-party content and contributor partnerships to enrich content diversity.5. Analyzed and monitored social media and website analytics, refining strategies to enhance audience reach and engagement.
Lola Mlola Education Details
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Public Relations, Advertising, And Applied Communication
Frequently Asked Questions about Lola Mlola
What company does Lola Mlola work for?
Lola Mlola works for Btc Group
What is Lola Mlola's role at the current company?
Lola Mlola's current role is Strategic Administrative Executive | Expert in Event Coordination & Digital Marketing | Driving Stakeholder Engagement..
What schools did Lola Mlola attend?
Lola Mlola attended Daystar University.
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