Lola Walker Email & Phone Number

Chicago, Illinois

• Serve as Primary Point of Contact (POC) for all consumer product inquiries and concerns, serve as the organizational spokesperson across multiple contact points including telephone, post mail and email.
• Maintain, monitor and report to senior management the number of weekly inquiries:letters, emails and telephone; assist the company president in preparing responses.
• Manage consumer contacts; ensure that contacts are entered accurately into Oracledatabase for future data mining.
• Create and distribute a quarterly trend analysis report for quality control andmanufacturing; compile data and utilize Excel, reporting activity to president andappropriate departments.
• Identify and evaluate trade magazines for targeted advertising campaigns; developand present budget to president for approval and coordinate with marketing forgraphics.
• Create internal/external communications materials including personal correspondencesand speeches for the company president.

Oak Brook, Illinois

• Responded to customer phone, chat and e-mail support requests in a timely, efficientand professional manner; worked with any escalated calls and provided replacementproducts.
• Maintained expert-level knowledge of all features and business application for all assigned product lines.
• Provided written or verbal instructions to end users for issue resolution.
• Trained new and existing employees on various aspects and properties of products.
• Researched solutions for common user issues and relay finding to staff.
• Assisted in the interviewing and hiring of new employees as well as development of annual goals for existing employees.

Wood Dale, Illinois

Responsible for all account management activities including sales and licensing for this bulk computer sales and service company. Directly managed inventory, new sales and licensing for more than 13 major accounts as well as smaller accounts.