Lora Moore is the Senior Director of Student Experience at Zschool Executive Education and has 20 years of Customer Experience background in the Hospitality and Entertainment industry. In this competitive field, where “experience is the product,” the ability to deliver excellent customer experiences is the only path to overall business success. Lora excels at Service Excellence, CX Cultural Change and consistent communications across all touchpoints in the customer journey.Lora's resume includes serving as General Manager for a private restaurant and catering company in San Diego, and was Hyatt's Marketing and Events Manager for Andaz San Diego (a luxury boutique brand focusing on providing local culture experiences), where she produced exceptional events and cohesive brand experiences across all outlets. With a background at hotels, restaurants and nightclubs, she provides a well-rounded perspective to the ever-changing service industry.Currently overseeing Customer Experience, Design Thinking and Digital Marketing programs at the following schools: UCI, Cal State East Bay, Cal State Chico, CU Boulder, UCCS, Seaton Hall University, Minnesota State Mankato, UCSB, UNLV, USF, University of Richmond, Bellevue College, Ithaca College, UWP, UCR.