Lola Chang possesses expertise in digital strategy, content management, agile project management, html 5, user experience and 18 more skills. Colleagues describe her as "I have had the honour of working with Lola twice, one as a peer at agency.com in 2004 and 16 years later in 2020 when she complete thorough piece of UX research for us at Creative Equals. Both times Lola has shown her deep sense of craft, rigour and leadership. She is meticulous and has the rare ability of being able to dive into the fine detail but also keep a broad eye on the overall vision of a project. She is an exceptional UX thinker who finds solutions independently, but also collaborates effectively within a team. Lola is not afraid to ask the hard questions and will investigate a challenge from multiple points of view, so findings are robust and valuable. In her spare time throughout Covid-19, she sewed PPE gowns for hospital workers. One thing I love about Lola is her empathy, whether that's with the users she is researching or doing good deeds for others, she is someone who cares. She cares about the works she delivers, her role in a team and, most importantly, about society. In short, hire her. Over the 16 years I've known her, she is one of the strongest, senior UXers I have ever worked with. I hope to see her in a CXO role next. " and "UXs with Lola's thoroughness and attention-to-detail are rarer than they should be. Her earlier stint in software development equips her with a strong tech mindset which complements her user and business requirements analysis chops extremely nicely. Clients find her meticulous approach reassuring and I have no concerns with giving her presentation or workshop facilitation duties: long experience leads to refined skills. Lola is always diligent and takes responsibility for her output, going above and beyond on many occasions. Despite this, she manages to maintain s good sense of humour (sometimes wicked 😈). If the above qualities don't sell her sufficiently, then we really need to talk about her cakes... the team pretty much subsisted off her tasty offerings for several months. 🎂 😋 A safe hire. "