• Responded to customer inquiries and resolved technical issues through phone, email, live chat, and support tickets, ensuring timely and accurate resolution of issues• Assisted customers in navigating the company’s digital products and services, providing step-by-step instructions and troubleshooting guidance.• Managed and prioritized support tickets using Zendesk, maintaining a 95% customer satisfaction rate• Collaborated with the development team to escalate and resolve complex technical issues, and relay customer feedback and suggestions, helping to improve product features and functionality.• Monitored customer support tickets to ensure timely resolution and followed up with customers to confirm issue resolution and satisfaction.• Created and updated knowledge base articles and FAQs to help customers find solutions to common issues independently.• Participated in regular team meetings and training sessions to discuss customer feedback and suggest improvements to products and services, stay updated on new product features and customer service best practices.

• Managed communication with potential clients via email.• Extracted data from online sources to support recruitment strategies.• Created engaging marketing materials including visually appealing flyers and logos for the company’s brand.• Ensured adherence to the social media calendar and supervised day-to-day operations.• Assisted in day-to-day agency operations