-Delivery of strategic initiatives -Solving complex problems-Leading focused cross functional teams

IT Management consulting firm dedicated to working with organizations to design and implement solutions to complex business problems including: Software Selection and Implementation, Capital Planning, PMO Start up / Optimization, Product Development, Enterprise/Global Project Management, Program Management, and Portfolio Management.

-Created business case and led effort that delivered over $1M in savings through implementation of Self-Service Analytics solutions (Tableau and Power BI). -Established strategy and led decommissioning effort for the optimization of manufacturing plants.-Implemented SAP governance, risk and compliance (GRC) solution and facilitated organization alignment.-Directed multi-disciplined teams to upgrade and standardize telephony solutions at all locations world-wide including converting from outdated Time-Division Multiplexing (TDM) to new Session Initiation Protocol (SIP) technology and implementing Cisco Unified Communications Manager (CUCM) 11.5.-Developed strategy and led the execution project for the re-platform of over 1,500 assets (Windows and SQL servers, and related applications) to deliver reduced risk of business disruption.-Delivered network and infrastructure technology solutions that reduced the risk of security threats.

Responsible for aligning business and IT strategy. Leadership of Project Management Office (PMO), Third Party Solutions and Service Management Teams. Relationship manager for multiple business units across organization:* Led department consisting of 40+ multi-disciplined technology professionals including project managers.* Product owner for 3rd Party solutions (inc. MS Dynamics (CRM, SL), Salesforce, Newforma, SharePoint, and K2).* Trusted advisor and strategic interface for Executive Steering Group providing central point for activities such as intake management, solution discovery, product road mapping, portfolio planning, flawless project/program execution using multiple development methodologies such as agile, and process reengineering.* Successfully developed and implemented strategy to deliver first ever PMO at Direct Supply. Led the definition and maintenance of project management standards and tools. Ensured repeatable processes. Single source of truth for project performance. Managed SDLC stage gate reviews and proactively communicated outcomes. * Delivered business growth through activities such as thorough ROI analyses, development and implementation of recovery plans for “at risk” programs, effective prioritization based on business value, and resource planning. * Received favorable customer satisfaction scores in less than one year of setting up PMO.* Improved turnaround times for client tools purchasing from weeks to days through process improvements.* Developed and implemented strategy for first ever 24/7 onsite NOC operations to meet customer demands.* Led process improvement that delivered a reduction in missed SLOs from 50+% to less than 5% in two months.

Responsible for managing the technology investment and operations of multiple strategic business units that account for over 70% of Direct Supply’s revenue. Utilized matrix teams to deliver business outcomes.• Led department consisting of 25+ multi-disciplined technology professionals and three unique teams.• Trusted advisor for three strategic business units, aligning business objectives with technology solutions.• Repaired business/IT relationship by consistently delivering on promises and making IT an “open book”.• Delivered a revolutionary Product Information Management system that reduced operating expenses.• Led the envisioning effort to design an eCommerce solution focused on driving revenue growth and improving customer experience. • Defined the technology solution to support the international expansion of a strategic business unit.• Led delivery of key solutions such as freight revolution, which resulted in savings of $1M annually.• Implemented methodologies such as agile to increase the frequency of delivering business value. • Achieved 100% success delivering programs on schedule and within budget, without sacrificing quality.• Advocated and influenced management to hire new roles that increased the quality of solutions delivered.• Promoted from Manager, Software Engineering to Director, IT Business Solutions in 2012.

Responsible for investment portfolio management and execution, and ensuring IT readiness to serve business needs. Partnered with senior leadership across the enterprise to resolve business problems through needs analyses, designing enterprise solutions, developing strategic plans, and managing client IT budgets totaling over $10M annually. Facilitated investment justification and prioritization process. • Delivered multiple concurrent complex development projects utilizing multi-discipline global teams, of up to 50 individuals each, with a focus on leveraging existing resources and informal structures to effect cost savings. Instituted tools such as financial and resource forecasting to enable proactive program management. Achieved 100% success delivering programs on schedule and within budget, without sacrificing scope or quality.• Completed systematic analysis aligning organizational objectives and business capabilities, establishing a five-year plan that eliminated duplicate processes, enhanced customer experience, and increased sales by over $10M.• Designed and implemented a cross platform solution (Mainframe/Data Warehouse/Siebel/ Telephony) that saved over $500K in annual hosting fees.• Developed a consolidation plan utilizing S.W.O.T. analysis that eliminated over $300K of annual duplicate investments.• Advocated the conversion to lower cost offshore resources while making more cost effective use of internal capacity to successfully reduce the cost of Siebel implementations by 20%. • Recommended and implemented improvements to business analysis tools by seeking synergies and cost savings that better positioned projects for success. Improvements were subsequently adopted by other departments.

Responsible for asset portfolio management. Supported technologies for multiple business functions including policy administration, document management, claims processing, and pricing. Developed long-term capabilities of the IT team working within a matrixed organization and global teams. Planned and directed concurrent development projects, supervising multi-discipline/multi-location staff of up to 30 individuals. • Revitalized a low performing team by reengineering processes, redefining roles, and optimizing the use of offshore capabilities. Reduced delivery costs by 30% and defect count by at least 50%.• Influenced business departments to implement release approach for software development and instituted best practices through the development life cycle, and delivered more than $200K in annual cost savings. • Improved operational efficiency of the organization by expanding capacity in bottleneck areas, including document management, by creative staff redeployment, focused training, and hiring of new talent. • Improved business stakeholder relationships across the whole organization through increased accuracy in scoping of projects, improved planning, and consistent communication.

Delivered multi-million dollar/platform programs within budget, timeline, and quality parameters. Mentored project managers, analysts, and technical professionals. Engaged and managed third party vendors.• Recommended an IT tool, delivering an efficiency savings of $750K, and negotiating a win-win contract with an additional savings of $1M.• Analyzed legislation and implemented risk-based solutions for compliance initiatives (Office of Foreign Asset Control (OFAC) and Payment Card Industry (PCI)). Negotiated a contract to save the company 50% of the initial cost by a restructuring that benefited the vendor.• Trained a class of project managers for PMP certification: each student passed the test at the first attempt.

•Reduced claims entry backlog by implementing imaging system that minimized manual intervention. Catalogued processes, and designed quality improvements. Solution exceeded minimum quality targets.

•Led project that enhanced the sales order system of division of large manufacturing conglomerate.

Responsible for account and employee management, project delivery, and service optimization. • Ameritech (now AT&T, a Fortune 500 company): Planned and led the remediation of over 50 mission-critical multi-platform systems. Delivered reliable performance and instituted contingency plans. Recognized with an award for strategic leadership.• Ameritech: Successfully led $40M sales process consolidation for five group companies across thirteen states on a Siebel platform. Resolved delicate issues utilizing superior negotiation skills. Significantly improved data access for senior management and reduced operational expenses.• Putnam ($120B investment company): Salvaged a failed migration effort, enhancing customer relations through realistic Service Level Agreements (SLAs), and clarifying Statement of Works (SOWs). • State of Massachusetts: Led an e-mail conversion for agencies to deliver seamless communications. Defined a migration plan, directed the implementation team, led the RFP process, and managed vendors.

•Reported on global activities and prepared financial information for board of executives including budgets, profit & loss accounts, statutory accounts, cashflow forecasts, balance sheets, and stock exchange listing particulars.•Performed treasury management duties, including investment of cash capital, reporting on company working capital position, and monitoring of hedge instruments.•Managed international holding companies and subsidiaries, including dividend processing, and published standardized exchange rates.•Managed relationships with key partners such as auditors and banks.

•Responsible for financial accounts and related matters, including account reconciliations.•Interfaced with executives to understand needs and deliver necessary financial information.