An experienced professional with extensive and versatile experience in insurance and expertise in Product Management, Product Service and Support, Business Analysis, Quality Assurance, people management. Seeking an opportunity to deliver digital product and business transformations, working with cross-functional teams, in support of the greater goals of the organization.AREAS OF EXPERTISE Product Management • Drive the process of digital software creation • SDLC using Agile / Scrum methodologies• Managed cross-functional teams onshore and offshore• Strategic and Functional Roadmap Management and client commitments delivery • Backlog and Project scope Management, Sprint Planning and Grooming• Software release planning • Process improvements and implementation • Collaborative stakeholder relationships: Strategists, Engineering, Business Analysts, Sales, UX, Marketing and Executive Management• Familiar with Customer, Policy, Claim, Platform insurance domains: Personal Lines (Home & Auto), Commercial Lines (Home & Auto), Group Benefits (Absence Leave Management, Dental, Disability, Term Life, Accident, Critical Illness, Hospital Indemnity) products • Tools: JIRA, Confluence, AHA, Azure, Netsuite, Salesforce, Invision, Upraise, Bamboo, SAP Concur, Slack, Zoom, Google Apps, MS Office Suite, Sharepoint, Teams Product Service and Support • Issue Triage, Tracking and Resolution• Communication with Stakeholders• Risks Identification and Mitigation• Change Management Process• Sales Demo Support ImplementationBusiness Analysis• Specifications, Use Cases, User Stories, Ticket Summaries, Sprint Demos • Requirements gap analysis, delta capture, interface mapping exercises, 3rd party integrations• Internal and external client facing• Scope and Requirements Gathering• Applications: Insurance Claims, Policy Administration, Financial and HR
Listed skills include Sdlc, Requirements Gathering, Visio, User Acceptance Testing, and 29 others.
