The marketing manager manages the day to day marketing activities of the organisation and long term marketing strategy for Tasacom.Duties of the Marketing Manager include:* Managing all marketing for the company and activities within the marketing department.* Developing the marketing strategy for the company in line with company objectives.* Co-ordinating marketing campaigns with sales activities.* Overseeing the company’s marketing budget.* Creation and publication of all marketing material in line with marketing plans.* Planning and implementing promotional campaigns.* Manage and improve lead generation campaigns, measuring results.* Overall responsibility for brand management and corporate identity* Preparing online and print marketing campaigns.* Monitor and report on effectiveness of marketing communications.* Creating a wide range of different marketing materials.* Working closely with design agencies and assisting with new product launches.* Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives.* Analysing potential strategic partner relationships for company marketing.

My responsibilities include preparing potential client’s website report such as current ranking with Google and educate about Google PPC program and other SEO techniques to increase traffic. I meet with clients and assess technical requirements for different Web design, SEO, and Internet marketing projects. I also implement and manage multiple clients Google PPC campaigns. In addition, I manage a team of 9 people by assigning and assisting with various web designs tasks, marketing applications, training and SEO tasks along with analyzing client’s keyword costs and campaign performance.

My responsibilities included handling customer call for Sprint wireless number portability an supported tech support agents that performed onsite and remote technical support to Sprints-Nextel clients. I handled outage and change request, network changes, client conferences and meetings. I also designed and created a Call Center Package for Wireless Number Portability. In addition, I managed the construction of the remote call center and created Technical Documentation of Software and Telephony designs. Additional responsibilities included the following:• Worked with Developers, Administration teams, Operations teams, and Vendors to setup a Call Center in Montreal Canada and Irving Co-Location for Capgemini.• Created training Documentation and Train Classes of Agents on WLNP.• Handled Meetings with clients to gather Change request and performed consulting with Development to release requested changes.• Created and Maintained Training Documentation, and Methods and Procedures Documentation.• Created reports for client and operation SLAs and KPIs.

My responsibilities included assisting end users (clients) installing software and hardware components for WEBTV devices. I provided bilingual (English-French) email and phone support. I also maintained the highest level of technical product knowledge, software updates, patches, and new versions and features with ongoing employee training.

My responsibilities included the Radio Frequency (RF) system installation, problem resolution, and hardware and software integration. I installed, configured, and commissioned co-located NT (Host) servers and Solaris PCDS middleware servers. I provided host support for drive testing as new cell-Locate networks are brought up. I also performed ongoing hardware and software debugged and support duties for PCDS and for previously deployed hosts and RF equipment. In addition, I tested the cell-locate technology around many cities and states.