Loanda Drew, Csm, Cspo Email and Phone Number
Loanda Drew, Csm, Cspo work email
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Loanda Drew, Csm, Cspo personal email
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Leading transformation in processes and technology and improving the customer experience through analytics and keen project / event managementI offer expertise defining the optimal strategy and most efficient approach to business data collection, data analysis, project management, and reporting initiatives. I'm intellectually curious and maintain a razor-sharp focus on understanding and tackling new and steep challenges. My goal is to develop strategic roadmaps and platforms; gather details on specific trends, processes, and more to benefit a wide-range of stakeholders. I'm equipped with effective communication skills that allows me to collaborate easily with all a culturally diverse group to bridge the gap between technology and business while accelerating events and projects that deliver clear, actionable insights. Additionally, my experience includes managing the full coordination and management of unique corporate events. I might add that I'm fluent in English and Portuguese.Areas key to my success:Data Integrity, Multi-Project Management, Event Coordination & Management, Project Milestone Reporting, Business Process Improvements, Systems Analysis, Workflow Processes, Testing & Reporting, Training & Demo Facilitation, Cross-Business Collaboration, Translating Business Needs, Respected Business Liaison, Problem Resolution, Report Generation, Customer Service, Data Due Diligence & Management, Data Strategy, Planning & Execution, Qualitative & Quantitative Research Design, Data Interpretation, Utilization & Monetization, Big Data & Digital Analytics Implementation, Business & Technology Alignment & Collaboration, Intermediate SQL, JIRA, Confluence, Microsoft Word & Excel
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Business Analyst IiSeminole Hard Rock Support ServicesFlorida, United States
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Business Analyst IiSeminole Hard Rock Support Services Jul 2022 - PresentDavie, Florida, United StatesWorks with business team and relationship manager to understand business process future state and business scope, transforming scope into business requirements, acceptance criteria and traceability. -
Business Analyst, Product OwnerSitusamc Sep 2021 - May 2022New York, New York, United States• Write specifications including solution details, test plans and release notes.• Prepare and write business use cases and test cases• Serve as an escalation point for recommendations by project teams• Leading brainstorming sessions, performing gap analysis, and gathering requirements for process improvement and product enhancement• Present reports of findings and recommendations to stakeholders -
Senior ConsultantMatteo Advisors, Inc Aug 2020 - Sep 2021Boca Raton, Florida, United States• Conducting research, surveys, and interviews to gain an understanding of the business• Analyzing processes, detecting issues, and investigating ways to resolve them• Assessing the pros and cons of possible strategies• Compiling and presenting information orally, visually, and in writing• Making recommendations for improvement • Developing and implementing new procedures or training. -
Senior Data AnalystMaxex Sep 2013 - Jun 2020Greater Atlanta AreaMAX is an exchange and clearinghouse for the purchase and sale of residential mortgage loans.As of November 2018, I have been serving as MAX's first business analyst supporting operations and creating processes for funding and loan documents. Management and peers recognize me as a subject matter expert who expertly leads projects related to funding, settlement, and services. Conduct database mapping to purge database to find detailed information. * Built system; envisioned and developed processes, screens, and writing specification. Funding & Servicing Operations Supports - Workflow Operations (September 2013 – November 2018)Supported operations with functionality training and troubleshooting, reviewed loan-level payment history and performed pricing reconciliations and settlement calculations. Recorded and reconciled wire transfers and conducted data scrubbing and servicing of transform processes. -
Business Analyst / Customer Support SpecialistAklero Risk Analytics, Inc. Feb 2011 - Jun 2013Fort Washington, Pa*** Provider of mortgage quality control software and due diligence services for banks, originators, and investors to enhance loan quality *** Advanced in June of 2013 to position spearheading evaluations of multiple-source information and reconcile conflicts. Worked seamlessly with IT and SMEs to establish requirements for system enhancements. Interpreted business needs and translated into applications and operational requirements.* Recognized as a trusted liaison who worked collaboratively with customers, technology, and support teams.Customer & Operations Support (December 2012 – June 2013)Managed, assessed, and resolved internal and external support issues. Displayed flexibility handling multiple priorities, sometimes simultaneously and under deadline pressure. Worked seamlessly with management within a multi-disciplinary team setting. -
Director, Operations And SupportAdminesolutions Oct 2008 - Oct 2010Delray Beach, Fl*** Serving a member-based and nonprofit organizations and small to medium-size businesses in USA, Puerto Rico, Canada, needing a web-present to grow their web presence and business ***Managed the development and launch of websites to include layout, html coding, domain transfers, and domain management. Configured websites for e-commerce, membership management, registration forms, events, polls, navigation, email marketing, directories, searches, and SQL reporting. Built databases and completed an array of reports and forms to manage events. Conducted customer consultations for development, to provide user support and expedite trouble tickets. Led customer training initiatives and managed email via the Google Apps platform. -
Event ManagerParagon Events Oct 2007 - Oct 2008Delray Beach, FlSelected to lead the planning and management of trade shows, conventions, conferences, and board meetings. Supported clients by delivering powerful results through the creation and management of educational programming, conference design, business model development, participant marketing, site selection, technology, broadcast transmissions, invitations and confirmation notices, logistics, attendee experience, evaluation forms, and sponsorship / vendor fulfillment. Managed a detailed database to support all aspects of the event. Assisted with on-site event management to ensure excellence. Clients included BlueGreen, Physicians, CEO’s of hospitals, and corporate events.* Tapped to train on a newly purchased content management / data analysis software and led implementation. Trained the entire team on the software’s usage and value.
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Funding & Servicing Operations ManagerLydian Data Services Oct 2002 - Oct 2007Boca Raton, Fl*** Purchased by Headstrong, Corp. Lydian Data Services, LLC provided technology and business process outsourcing solutions for financial institutions *** Advanced rapidly during career to positions requiring strong leadership and analytical strengths.Funding & Servicing Operations Manager – Unified Funding & Servicing Department (2006 – 2007)Established a centralized department and developed feedback on the successful system implementation. Maintained an overview of all funding and the servicing management process for the entire client portfolio.Funding & Serving Manager – Goldman Sachs Team (2004 – 20o6)Senior Funding & Servicing Analyst – Morgan Stanley Team (2002 – 2004)Funding & Servicing Analyst – Credit Suisse – First Boston Team (2007) -
Event CoordinatorQuarthz Events And Marketing 1996 - 2001Rio De Janeiro Area, BrazilLed unique initiatives turning ideas and actions into results with creative event strategies supporting IBM and Lotus Latin American Partner Summits that touched every part of the experience: pre, during, and post-event. Managed client / attendee networking events, communications, and database management for attendees; handled hotel reservations and ground transportation. Secured contracts and bookings and provided on-site coordination for enjoyable social activities. Developed and distributed evaluation forms and tallied survey results. Recognized by management for attention to detail carrying out each event’s vision.* Comandatuba, Bahia, Brazil (1998) Recipient of an Outstanding Performance Award from Lotus Latin America for excellence in planning, and onsite management of the Partners Summit.* Cancun, Mexico (1999 and 2001)* San Juan, Puerto Rico (2000)
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Teacher - English As A Foreign LanguageCultura Inglesa 1991 - 1992Maringa, Pr, Brazil• Beginner Level Classes - children, teens and adults.
Loanda Drew, Csm, Cspo Skills
Frequently Asked Questions about Loanda Drew, Csm, Cspo
What company does Loanda Drew, Csm, Cspo work for?
Loanda Drew, Csm, Cspo works for Seminole Hard Rock Support Services
What is Loanda Drew, Csm, Cspo's role at the current company?
Loanda Drew, Csm, Cspo's current role is Business Analyst II.
What is Loanda Drew, Csm, Cspo's email address?
Loanda Drew, Csm, Cspo's email address is lo****@****ics.com
What are some of Loanda Drew, Csm, Cspo's interests?
Loanda Drew, Csm, Cspo has interest in Event Planning, Languages, Books, Music, Cultures, Movies.
What skills is Loanda Drew, Csm, Cspo known for?
Loanda Drew, Csm, Cspo has skills like Management, Analysis, Budgets, Email Marketing, Customer Service, Business Analysis, E Commerce, Teamwork, Social Media, Microsoft Excel, Outlook, Risk Management.
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