Troubleshooting IT issues for large account clients

Located by supplier as 2nd Level support staff in the adorable atmosphere of the atelier of this luxury brand which has no equal as working environment. Duties and tasks consists of troubleticketing for the brand sites and users in Vicenza area infrastructure. By the way, people are lovely. Girls to tell something is nice they say "gold!" :-)

TE support for Ibm clients working 2nd and 3rd support level backup TSM tickets.

Engaged as site infrastructure support for Italy client branch.

As site IT support I take care of the server room and the various site related tasks to make the IT infrastructure work properly, manage incidents, and lead on IT Sox compliancy tasks.

Within the OSS backup support group, we take care of issues for IBM EMEA corporate clients, where activity vary over incidents/changes management and support for projects delivery.

In charge of the infrastructure management group, we take care of the various issues within the Email infrastructure and its various aspects with special references to networking and security issues. Server farm size itself and network architecture complexity due to corporate hubs shape and geographical locations implies continuos maintenance which is coordinated with local IT dept and change requests we have to issue as new services starts their delivery life. Ongoing… Show more In charge of the infrastructure management group, we take care of the various issues within the Email infrastructure and its various aspects with special references to networking and security issues. Server farm size itself and network architecture complexity due to corporate hubs shape and geographical locations implies continuos maintenance which is coordinated with local IT dept and change requests we have to issue as new services starts their delivery life. Ongoing migrations from formerly used standards are also parts of the duties, which implies quite careful definitions job. Show less

Management support for the change processes in the IT department

As senior system engineer, in charge of the Linux system support group, in production environment (2000+ servers).

Working as system administrator/integrator for clients projects.

In charge of the unix support group for ESA client (European Space Agency)

system administrator in the unix-sun solaris support group, on duty to perform analisys and documentation for the internal sox compliancy group

Responsible for keeping the stable impeccable at all times for the owners, ensuring workers were keeping the ten boxes litters clean, checking food quality and horses cleaning and healty conditions, rotating them above their open fields times. Veterinary and blacksmith managing and assistance duties were also part of the job.

Training horses for liberty work

in charge of BTCC group to develop a telecomunication controller prototype for British Telecom, based on juniper router controlled via a sun cluster environment and oracle database.

Consulting for different IT firms in different 2nd level support groups for monitoring production Sun solaris environments clustered and stand alone.

in charge for supporting the contracts acquisition clustered systems

writing interface module for public governative agencies archives to be available for web browsing

Developing embedded code for MSH11C high speed multiplexer cpu boards

Consulting for various clients :SIP (now Telecom Italia) - FAO - BNL - Ministero dell'Interno - Siemens - National Bank Of ItalyCentro Nazionale di Selezione e Reclutamento dell'Arma dei Carabinierias C developer and system engineer.

desktop technical supporter