- Provide regulatory compliance oversight and guidance for business development initiatives through maintaining working knowledge of relevant requirements, laws, regulations, and company policies.- Support stakeholders of the Issue Management program in ensuring that compliance issues are processed and completed timely and accurately through the Corrective Action process.- Facilitate remediation and assist with developing enhancements for control deficiencies identified through customer complaints, business self-testing, internal audits, and regulatory exams.- Responsible for the review and approval of marketing collateral, customer communications, and servicing procedures.- Primary Compliance liaison to partnering pillars departments such as Fraud Risk, Financial Intelligence Unit, Complaints, Operational Risk and Legal.- Assisted with the assessment and improvement of 56 Automated Controls leading to the reduction of false positives by 97%.- Played integral role with the risk team in designing and implementing Account Takeover (ATO) rules which reduced fraud losses by approximately 70% and strengthened the ID Theft Program.- Assisted Risk with enhancing onboarding KYC rules while minimizing fraud exposure that resulted in a 5% improvement in approval rate.

- Responsible for day-to-day management of Fraud, AML, and Applications processing.- Implemented FACTA Red Flag program. Performed analysis and reporting to senior leadership quarterly.- Developed a monitoring and testing program to cover risk assessments and ensure compliance in critical areas of KYC, CIP, Bank Secrecy Act (BSA) and Red Flag Rules.- Assisted Director of Fraud Risk with enhancing Know Your Customer (KYC) strategies to increase approval rates and reduce customer friction during the on boarding process.- Responsible for data analysis and reporting of application and transaction trends

- Supervised and coached a team employing strategies and systems for application processing and fraud detection.- Successfully developed rules for negative file and fraud monitoring queues that produced a savings more than $1.6 million on the new peer to peer reloadable product.