Lona Rethman Email & Phone Number

Canberra, ACT, AU

Canberra, Australian Capital Territory, Australia

Canberra, Australia

The Digital Futures Program is designed to enhance IBA’s customers’ online experience, ensure that the IT systems, applications, and infrastructure are secure and fit for purpose and to provide all staff with a suite of tools to delivery products and services more efficiently. As Senior Manager PMO at the IBA I have taken on a broad role covering program.

Canberra, Australia

I built and maintained relationships with prospective clients in Australian Federal Government and engaged with key stakeholders, was responsible for business development opportunities in a portfolio of clients, managed leads and the sales pipeline to maximise engagement and client satisfaction and established and led a team of skilled Change professionals.

Canberra, Australia

During my time as Senior Consultant and Service Delivery Manager at Dialog I worked on 2 major programs, one being with the Department of Social Services (DSS) and the other with Indigenous Business Australia (IBA). Both roles involved reviewing and renegotiating agreements with third parties, and coordinating project, change and training activities.

Canberra, Australia

As Volunteer Manager I undertook all aspects of people resource management including the development, recruitment, training, coordination, and maintenance of the Volunteer Program by ensuring volunteer capacity to support the staff. I oversaw the operations of the Volunteer Program and relevant projects (conception to implementation) and implemented.

Canberra, Australia

The Quality Improvement Program’s aim was to identify opportunities for quality improvement in general practice to ensure better patient outcomes and ultimately business improvement in General Practice. I recruited, trained, and supported 20 general practices in the ACT to achieve on average a 7% improvement on set targets within a 6-month period. I.

Canberra, Australia

As Business Development Manager I was responsible for managing the relationships with all consulting specialists and for proactively identifying new specialities and high-quality specialists to join the team to increase revenue for the hospital.

Weston Creek, Canberra, ACT, Australia

Formed strong links with stakeholders to deliver information and education aimed at increasing knowledge, understanding and uptake of eHealth. Facilitated the uptake of eHealth initiatives in the ACT in line with the National eHealth Strategy by creating marketing opportunities and presenting to stakeholders and interested parties. Acted as single point of.

South Africa

Maintained and enhanced the relationship with Private Hospital Networks including Netcare, LifeHealthcare and MediClinic and acted as point of contact for escalated queries and issue resolution. Negotiated and agreed annual renewal of fees and service level agreements. Did extensive domestic travel. Received an award for contributing towards the success of.

South Africa

Maintained and enhanced the MediKredit relationship with network pharmacies, all corporate network pharmacies and political role players. Negotiated and agreed annual pharmacy network fees. Contributed to product development, business strategic planning, marketing and selling of new products to MediKredit network pharmacies. Created and maintained medical.

South Africa

Maintained strong and focused business relationships with clients to retain clients and create business opportunities. Retained and developed business opportunities to a group of 15 major client accounts by communicating effectively to internal and external stakeholders across all levels of seniority. Was responsible for quality assurance of all client.

Acted as conduit between operational areas to implement hospital risk management initiatives for all schemes administered by Discovery Health (Pty) Ltd. Chaired the hospital risk management forum, doing requirement definition within business specifications and taking full responsibility for operationally implementing risk initiatives across all program.

South Africa

Managed contracts and relationships with third party vendors responsible for switching electronic claims from health care providers to Discovery Health. Responsible for driving new initiatives, strategic direction and operational efficiencies for effective electronic claims processing.

Project managed the implementation of annual Health Partner contract changes across all business areas in Discovery Health and ensured that call centres and clients were informed and trained on the implemented changes.

Project managed and implemented a Vitality rewards program for health partners across a range of external stakeholders including First National Bank, Continuing Professional Development Services, Discovery Health and Vitality. After implementing the rewards program I was appointed the Product Manager and was responsible for promoting and selling the.

Project Managed and implemented initiatives for the Clinical Risk Management division across all business and system areas.

South Africa

Managed the Electronic Transaction Management Department with specific responsibility towards the electronic claims processing turnaround times, audit trails and efficiency of processes. A critical requirement for this position was effective relationship management and problem solving for service providers ranging from corporate clients to single doctor.

South Africa

Managed the Discovery Health Pharmacy network with specific focus on problem solving and implementation of solutions. Initiated, organised and facilitated the attendance of Discovery Health at the annual PSSA (Pharmaceutical Society of South Africa) conference. Was the first recipient of an award for efficiency and excellent service in handling escalated.

South Africa

Client relations management between retail pharmacies and MediKredit which included selling of the HealthNet online real time system when the concept was launched. Problem solving facilitation between retail pharmacies and MediKredit.

Management of a Sport and Recreation Facility for the City of Tshwane which included facilitation of holiday programmes and recreation programmes for senior citizens. Sourced sponsorships for the sport and recreation programmes.

Responsible for the operational processes for the sale in execution of movable goods and maintaining relationships with attorneys and removal companies.