Catherine S. Email & Phone Number

Wardsboro, Vt, Us

Londonderry, Vermont, United States

- Lead and supervise sales and client services teams, ensuring alignment with organizational objectives and targets.- Oversee logistics operations, including inventory management, supply chain optimization, and distribution processes.- Collaborate with executives from various departments to streamline processes and achieve business objectives.- Maintain a strong focus on customer satisfaction, resolving issues promptly and effectively to enhance the overall customer experience.

South Londonderry, Vermont, United States

- Successfully negotiated with clients to find mutual resolutions, resulting in a decrease in company refunds and maintaining high levels of customer satisfaction.- Spearheaded the hiring and onboarding process for new hires, conducting interviews, and implementing comprehensive training programs to ensure a smooth integration into the team.- Implemented SAP CRM system and provided continuous training to staff, resulting in improved efficiency and accuracy in client management and order processing.

11 N Broad St. Ridgewood, Nj

- Managed all aspects of retail store operations, including inventory management, staff supervision, and customer service, ensuring a positive shopping experience.- Developed and curated content for social media platforms, including Instagram, Facebook, and Twitter, to increase brand visibility and engagement.- Created and implemented weekly/monthly workshops aimed at driving additional sales and revenue for both the store and yoga studio.

Lyndhurst

- Managed a portfolio of 40+ digital advertising partner accounts, serving as the main point of contact and ensuring client satisfaction and retention.- Traveled extensively to market to train Digital Sales Specialists on SEO, SEM, and PPC strategies, providing them with the knowledge and tools to effectively serve clients and drive results.- Oversaw the implementation process for each account, from initial setup to ongoing optimization, ensuring seamless execution and maximum performance.

- Successfully onboarded NYC and Long Island restaurants onto the online ordering system, facilitating seamless integration and maximizing participation.- Processed customer orders and promptly addressed service issues to ensure a positive experience and maintain customer satisfaction.- Utilized Salesforce to maintain accurate restaurant filings and updates, ensuring data integrity and efficient communication with restaurant partners.- Assisted in app updates, adjustments, and bug fixes to enhance functionality and improve user experience, contributing to increased user engagement and retention.

Business Administration And Management

Business Administration And Management

High School Diploma