Liaison between the external customer, Internal construction/project managers, and the business partners/general contractors.Coordinated and managed multiple projects within the telecommunications division, ensuring timely delivery and adherence to budget and quality standards, resulting in a 15% increase in project efficiency.Tracking/utilizing a ticketing system to address system errors related to customer promotions for wireless accounts, ensuring timely and accurate resolutions.Escalated unresolved tickets to appropriate channels to expedite resolution and minimize delays.Manage end-to-end eDiscovery projects, contributing to the planning, execution, and delivery of data collections, processing, and document review, resulting in a 20% reduction in project turnaround time.Collaborated with Subject Matter Experts (SMEs) to gain knowledge on new projects such as Recon Fallout and Unsolicited Returns, enhancing project expertise and coordinating most efficient strategies and timelines to roll out projects.Tracked devices, coordinated with retail teams and Assurant and updated tickets and process workflows to finalize decisions regarding customer promotions and account adjustments that can be applied across the company for various service plans.

Provides support to the HR Technology system leaders and program managers who support ATS and onboarding systems which are iCIMS Talent Suite, talent management system (Cornerstone) and an analytic system (Visier)Cross analyzing data throughout the project to ensure deliverables for stakeholders was being submitted timely and accuratelyAid as a knowledgeable product expert (technically and functionally) for Visier’s SaaS product and services Log and report issues with Visier and iCims to ensure timely resolutions were coordinated for information to be stored properly and to make sure all functions were operating accuratelyUsed SQL to analyze data and calculate functions- such as aggregate functions and date/time entriesExperience with HCM enterprise solution; including SAP SuccessFactors, Kronos, Infor, and ADPSAP Functional consultant expertise in ERP implementations for SAP modules Sales and Distribution inTelecommunication industryRun queries and export system data into Excel; prepare reports, review for accuracy and conduct data analysis as directedWork with Visier Platform Management team and customers to anticipate, identify and response to issues they experience with Visier’s solutions and aid with technical concerns Ran Ad-Hoc testing in ICIMS to remove former employees access, grant access, merge duplicate profiles, mirror access, and ensure removal of any blockages in candidate’s hiring process to ensure on time start datesDevelop and implement risk management policies and procedures during the system integration processMonitor inbox to reply to and solve tickets regarding employee access and permissions, technical support and ongoing computer issuesUtilized Visier to analyze employee data and generate HR reports, providing actionable insights to senior management.Aid internal employees with issues they experience with Visier’s solutions.Assisted with projects testing capabilities and functionality in Visier and iCims.

Intake project request from clients for medical research and focus groupsOrchestrated the end-to-end implementation of ServiceNow IT Service Management (ITSM) and IT Operations Management (ITOM) solutions, overseeing a cross-functional team of 10 members, and delivering within scope, budget, and timeline constraintsDetermine project needs based on client project goalsSpearheaded the upgrade of ServiceNow platform from Jakarta to London version, coordinating with stakeholders across IT, Operations, and Finance departments to minimize downtime and ensure seamless transition, resulting in enhanced system stability and performanceUtilize multiple databases to locate participants with requested specificationsManaged multiple ServiceNow enhancement projects concurrently, prioritizing tasks, allocating resources effectively, and tracking progress using Agile methodologies, achieving a 20% increase in project throughput and on-time delivery rateDraft costing workup for project bids and project bid presentationsSupported project risk management efforts by identifying potential risks, assessing their impact and likelihood, and proposing mitigation strategies, resulting in a 10% decrease in project risks realized during implementationPerform data analysis using qualitative and quantitative methodsFacilitated regular project status meetings, documented meeting minutes, and tracked action items using project management tools such as JIRA to ensure clear communication and alignment among project team membersManage participant attendanceCollaborated with PM, Scrum, and Program Management team involving issue management and best points resolutionCalculate costing totals for invoicingProvide clients with lessons learned and outcomes from focus groups and surveyTabulate participant representation and ratios against requested group composition

Successfully managed sourcing candidates to help recruiters pipeline and hire for Supply Chain Analyst, Mechanical Engineers, and other roles needed for factoriesUtilized knowledge of talent acquisition functions with combined supply chain knowledge to aid with interviewing candidates before submitting to open requisitionsUsed LinkedIn Recruiter, Indeed, Workday and various other sites to search for active candidates to staff for rolesAided in creating new initiatives in the forms of training guides, templates for new hires and tools to review metrics for newer employeesEnsured that project team understood all aspects of the prime contract relating to their respective responsibilities, and demonstrated through understanding of the prime contract checklist and organizational structureAssisted in negotiating, analyzing, and preparing for order agreements, subcontracts and cost control budgets

Used Amazon software and systems to aid in recruiting for top level Software Development EngineersAssisted in testing candidates knowledge of computer and coding languages such as C+, Java, JQuery and other various programs Successfully managed, prioritized and closed searches against a timeline Utilized knowledge of talent acquisition and functional areas of the business to forge dynamic relationships with business leaders

Research and source quality candidates using platforms such as: Bullhorn, LinkedIn, Dice, and Career BuilderTrain candidates on reformatting resumes according to company expectationsAssist with training five newer recruiters on the processes of sourcing, calling candidates and filling out documents Aide with the distribution of materials and training process of sourcing steps to help teach newer employees how to search for and contact new potential professionalsUtilize various forms of communication for active and passive candidates by cold calling, searching data base blogs, browsing LinkedIn, and leveraging employee referralsProactive sourcing methods, high touch direct sourcing and networking to find top candidates for current and future openingsProvided Senior Management (Sales Team) information about companies currently hiring to possibly acquire new partnerships for our companyIdentified opportunities for improvement in the recruiting processes and inform management of those opportunities.Shortened the recruiting processes by providing in-depth feedback and materials and distributed literature to the rest of the team by the direct manager which resulted in receiving recognition for shortening the recruiting process for five newer employeesServe as a liaison between the sales manager and potential clients regarding feedback for job requisitions Perform candidate references checks during the hiring/onboarding process

Assisted clients through daily telephonic interactions referencing cash liquidity, cost basis, and account correspondence.Managed individual retirement account activities; ensuring completion of new account forms.Provide guidance on Vanguard's products and services, and assist investors in executing asset transfer transactions.

Constructing educational material to aid clients of up to date business requirements, per their contracts.Implementing functional processes that align with the client's needs while remaining within company regulations.Identifying and reconciling errors in client's data to ensure accurate distribution of payment within the business time frames.Investigate any errors in freight bills to ensure accurate payments.