London Bouknight Email and Phone Number

My name is London Bouknight, I work as a Cosmetics Consultant for Estée Lauder.

• Pre-authorizations by calling the insurance company, giving patient and clinical information• Verifying benefit eligibility, co-pays and out-of-pocket responsibilities.• Tracks no authorization denials, manage and update the list if insurances accepted by GBMC Health Partners and pulls new patient packets to prepare chart for appointments.• Provides secretarial and clerical support.• Medical terminology, CPT and ICD9 codes• Processing referrals through EPIC for patients• Meeting deadlines• Organize and maintain patient records

• Matched clients with the best-suited tax professional for their needs• Answering phone calls, emails and scheduling clients in a timely manner that suited their schedules • Maintained office cleanliness and organization of resources with team members.• Maintained documents and records in appropriate files, including faxes and emails.• Greet and checking clients in for their scheduled appointments • Assist clients and answer any questions they may have.• Processing payments• Keeps clients information confidential• Responds immediately and appropriately to customer questions/concerns/complaints and attempts immediate resolution.• Demonstrate great customer service while helping a client.

• Directing patients to the correct spot where they are to be serviced• Refill's prescriptions• Greets patients and visitors.• Checks patients in and out, and obtains necessary documentation through ECW. • Schedules appointments.• Verifies and enters demographic information.• Obtains and verifies insurance authorizations/precertification.• Completes medical record release requests and schedules/confirms patient appointments. • Enters, reviews and submits charges for patient procedures and services daily.• Collects co-payments and reconciles all daily reports and deposits for accuracy.• Provides general office and clerical support to assigned area.• COVID-19 Screening• Possessed medical terminology in order to understand the patients needs.