● Provides exceptional customer service to clients and customers by answering their questions, addressing their concerns, and resolving any issues they may have via phone and email.● Uses customer relationship management software (CRM) to manage customer interactions and track customer information, orders, and schedules.● Performs data entry tasks to accurately and efficiently enter and update customer information, orders, and schedules.● Collaborates with other team members to… Show more ● Provides exceptional customer service to clients and customers by answering their questions, addressing their concerns, and resolving any issues they may have via phone and email.● Uses customer relationship management software (CRM) to manage customer interactions and track customer information, orders, and schedules.● Performs data entry tasks to accurately and efficiently enter and update customer information, orders, and schedules.● Collaborates with other team members to provide a seamless and efficient customer service experience.● Serves as the primary point of contact for patients contacting us via phone, providing assistance and support with compassion and professionalism.● Guides patients through the process of scheduling appointments, accessing their accounts, and navigating our telehealth platform Show less

●Managed a high volume of Inbound and Outbound Calls.● Efficiently scheduled pharmacist consultation appointments formembers enrolled in clinical programs● Captured and documented provider feedback within the clinicaldatabase to facilitate ongoing improvement.● Demonstrated strict adherence to HIPAA requirements by promptlyreporting incidents involving Protected Health Information (PHI).● Exemplified excellence in customer service through effectivecommunication… Show more ●Managed a high volume of Inbound and Outbound Calls.● Efficiently scheduled pharmacist consultation appointments formembers enrolled in clinical programs● Captured and documented provider feedback within the clinicaldatabase to facilitate ongoing improvement.● Demonstrated strict adherence to HIPAA requirements by promptlyreporting incidents involving Protected Health Information (PHI).● Exemplified excellence in customer service through effectivecommunication during inbound and outbound calls.● Actively collaborated in various departmental meetings and forums,fostering process enhancement and sharing insights to optimizeworkflow efficiency.● Leveraged expertise in call center metrics and understanding ofCall-Center Key Performance Indicators (KPIs).● Applied a comprehensive understanding of Standard OperatingProcedures (SOPs) to ensure consistent and compliant operations.● Implemented successful healthcare programs throughprofessionalism, quality of care, medical teaching, and patientsatisfaction. Show less

● Increased engagement with over 30 inbound phone inquiries toensure exceptional customer experiences● • Interacted with callers and visitors, upholding a professional,approachable, and efficient demeanor● • Generated memos, correspondences, reports, and variousdocuments to facilitate clear communication● • Collaborated closely with service advisors to swiftly addressclient concerns and challenges● • Provided valuable assistance with clerical tasks as needed… Show more ● Increased engagement with over 30 inbound phone inquiries toensure exceptional customer experiences● • Interacted with callers and visitors, upholding a professional,approachable, and efficient demeanor● • Generated memos, correspondences, reports, and variousdocuments to facilitate clear communication● • Collaborated closely with service advisors to swiftly addressclient concerns and challenges● • Provided valuable assistance with clerical tasks as needed tocontribute to seamless operations. Show less

● Skillfully oversaw day-to-day front office operations, optimizingpatient flow through meticulous registration, eligibilityverification, and payment processing● Coordinated seamless oral surgery procedures to enhance thepatient experience● Managed over 50 patient calls per day.● Ensured optimal patient flow and physician efficiency bymanaging dual-provider patient schedule, encompassing newpatient appointments, follow-ups, and consultations● Formulated and… Show more ● Skillfully oversaw day-to-day front office operations, optimizingpatient flow through meticulous registration, eligibilityverification, and payment processing● Coordinated seamless oral surgery procedures to enhance thepatient experience● Managed over 50 patient calls per day.● Ensured optimal patient flow and physician efficiency bymanaging dual-provider patient schedule, encompassing newpatient appointments, follow-ups, and consultations● Formulated and executed treatment proposals based on oralsurgeon recommendations● Effectively concluded sales by successfully executing treatmentplans for patients● Executed comprehensive check-out procedures, encompassinginsurance verification, manual calculations, and priorauthorizations, while adeptly elucidating health plan benefits likedeductibles, coinsurance, copayments, and out-of-pocketexpenses to patients● Maintained effective patient-physician communication bypromptly addressing incoming calls, relaying messages, andmeticulously documenting on behalf of patients •● Concluded operations with diligent end-of-day tasks, includingdeposit preparation, and accurate calculation of checks, cash, andcredit card reports aligned with the day sheet to ensure depositprecision Show less

● Efficiently managed day-to-day operations of the front office byensuring efficient patient flow through proper registration,eligibility verification, and payment processing● Achieved a notable 20% reduction in workflow steps within aspan of 2 years.● Effectively concluded sales by successfully executing treatmentproposals for patients● Developed a more streamlined patient check-in process byeliminating unnecessary steps in the workflow process, resultingin… Show more ● Efficiently managed day-to-day operations of the front office byensuring efficient patient flow through proper registration,eligibility verification, and payment processing● Achieved a notable 20% reduction in workflow steps within aspan of 2 years.● Effectively concluded sales by successfully executing treatmentproposals for patients● Developed a more streamlined patient check-in process byeliminating unnecessary steps in the workflow process, resultingin a more efficient process being implemented practice-wide● Ensured optimal patient flow and physician productivity byefficiently maintaining a patient's schedule for up to twoproviders, scheduling new patients, follow up, and consultations● Performed check-out procedures including insurance verificationand prior authorizations while effectively explaining health planbenefits to patients - deductible, coinsurance, copayment, andout-of-pocket expenses● Maintained lines of communication between patients andphysicians by answering all incoming calls and relaying anddocumenting messages on behalf of the patient. Show less

● Assisted Pharmacist on a variety of duties to allowfor productivity and efficiency in pharmacy procedures● Efficiently and accurately calculated dosages, dispensedmedications, prepared prescription labels and filledapproximately 80 prescriptions for approval by pharmacists perday● Use Pharmacy Management System to access prescriptioninformation including patient and prescriber data, drug selection,prescription interpretation and insurance billing●… Show more ● Assisted Pharmacist on a variety of duties to allowfor productivity and efficiency in pharmacy procedures● Efficiently and accurately calculated dosages, dispensedmedications, prepared prescription labels and filledapproximately 80 prescriptions for approval by pharmacists perday● Use Pharmacy Management System to access prescriptioninformation including patient and prescriber data, drug selection,prescription interpretation and insurance billing● Researched and resolved dosage conflicts, potentially harmfuldrug interactions, insurance issues and other matters to ensurepatient safety/wellness and build customer loyalty● Performed prior authorizations to overcome any insuranceconflicts concerning covered medications as per the insuranceplan. Show less

● Played a pivotal role in optimizing the operational efficiency of ahigh-capacity medical practice through adept execution ofadministrative and clinical responsibilities that bolsteredphysician activities● Orchestrated the preparation of approximately 60 patients forexaminations on a weekly basis, encompassing comprehensivetasks such as recording medical histories, assessing vital signs,administering vaccinations/medications, procuring labspecimens, and… Show more ● Played a pivotal role in optimizing the operational efficiency of ahigh-capacity medical practice through adept execution ofadministrative and clinical responsibilities that bolsteredphysician activities● Orchestrated the preparation of approximately 60 patients forexaminations on a weekly basis, encompassing comprehensivetasks such as recording medical histories, assessing vital signs,administering vaccinations/medications, procuring labspecimens, and providing assistance during examinations● Adhered rigorously to stringent HIPAA protocols, ensuring theutmost confidentiality of patient data while meticulouslyrecording information in both electronic health records (EHR)and electronic medical records (EMR) systems● Skillfully managed the scheduling of follow-up appointmentsand maintained up-to-date electronic medical records forpatients, further streamlining the practice's workflow. Show less

● Delivered proficient administrative assistance to a reputable lawfirm specializing in personal injury and criminal law● Played a vital part in facilitating the adoption of electronic filingmethods, meticulously preparing and organizing historicalrecords for accurate scanning and integration into the digitalsystem● Effectively ensured high-quality customer service to clientsthrough the prompt handling of incoming calls and providingcomprehensive responses to… Show more ● Delivered proficient administrative assistance to a reputable lawfirm specializing in personal injury and criminal law● Played a vital part in facilitating the adoption of electronic filingmethods, meticulously preparing and organizing historicalrecords for accurate scanning and integration into the digitalsystem● Effectively ensured high-quality customer service to clientsthrough the prompt handling of incoming calls and providingcomprehensive responses to general inquiries. Show less