Long Bach Email & Phone Number

United States

Configure and Optimize CATO Networks SASE.Experience with Cisco switching and wireless products.Work with my team on future expansions and planning with improvements in existing network.Troubleshoot issues users experience in relation to infrastructure related issues and access to resources.

Park City, Kansas, United States

Primarily Project based work to create new solutions to existing procedures to the support desk.Implemented a hybrid joined computers with on premise and Azure.Implemented administrator password repository in AzureZoom Phone AdministratorImplementing SSO login for MDM based solution for mobile devices

Park City, Ks

Support 1000+ clients over 15 different locationsHelp manage Cisco Call Manager.VoIP experience Cisco 796x/88xx modelsInstall wireless/wired network infrastructure including CAT6 install.Well versed in Dell branded endpointsImaging using SmartDeploy applicationProcurement of technology for client needsApple and Android MDMAccount management in AD and other productsImplementation of Group PoliciesEMC Avamar file backup/restore experienceExtensive… Show more Support 1000+ clients over 15 different locationsHelp manage Cisco Call Manager.VoIP experience Cisco 796x/88xx modelsInstall wireless/wired network infrastructure including CAT6 install.Well versed in Dell branded endpointsImaging using SmartDeploy applicationProcurement of technology for client needsApple and Android MDMAccount management in AD and other productsImplementation of Group PoliciesEMC Avamar file backup/restore experienceExtensive documentation of knowledge baseFrequent process improvements ConnectWise/Automation knowledgeSetup of Zoom/WebEX video conferencingSolarwinds WHD experienceOffice 365 deploymentsAudio/Video systems management Show less

Wichita, Kansas Area

Support domestic/international customersCollaborate with Koch Resource Companies for projects/wants/needsRefresh and Build Dell/Apple/HP desktop and laptop computersDell Certified Systems ExpertStay compliant 10,000%Quote/Order Hardware and Software for customers needsImprove and Document ProcessesOn-Call after hour supportRemediate Microsoft Office 365 and OneDrive migrationsDecommission/Dispose of hardware and dataActive Directory management of objects… Show more Support domestic/international customersCollaborate with Koch Resource Companies for projects/wants/needsRefresh and Build Dell/Apple/HP desktop and laptop computersDell Certified Systems ExpertStay compliant 10,000%Quote/Order Hardware and Software for customers needsImprove and Document ProcessesOn-Call after hour supportRemediate Microsoft Office 365 and OneDrive migrationsDecommission/Dispose of hardware and dataActive Directory management of objects and groups Show less

Wichita, Ks

Support the faculty, staff, and students on campus. Provided help to doctors and residents with Allscripts EMR. Provide over the phone or in-person computer support and used TrackIT! Ticketing system. Have knowledge of HIPAA law and requirements. Trained new employees with the basics of Microsoft Outlook, Avaya Phones, and other potential needs of their job required. Manage password resets with Novell, Microsoft Windows Active Directory, and Avaya Phone Administration. Serviced the campuses… Show more Support the faculty, staff, and students on campus. Provided help to doctors and residents with Allscripts EMR. Provide over the phone or in-person computer support and used TrackIT! Ticketing system. Have knowledge of HIPAA law and requirements. Trained new employees with the basics of Microsoft Outlook, Avaya Phones, and other potential needs of their job required. Manage password resets with Novell, Microsoft Windows Active Directory, and Avaya Phone Administration. Serviced the campuses audio and visual needs with Polycom web based video conferencing and provided A/V support to off-campus events. Upgraded older analog/digital phones to newer Avaya VOIP phones for staff. Routinely upgrade and setup new notebook, desktop, tablets, network printers, and desktop printers. Worked with vendors in creating quotes for departmental technology needs. Provide infrastructure network upgrades (CAT5e & 6) and line expansions. Troubleshoot and diagnose LAN connectivity issues with Network Specialists. Improved current department process and procedures. For example, our department was using a paper based inventory system, and I created a database to create reports and inventory all the equipment for recycling. Show less

Helped support SLA customers with their computer, and technology issues. Explained computer jargon to customers to help them understand and make them self-sufficient. Repaired and rebuilt computers from faculty, administrators, and students. Dealt with several different problems, and used several different methods to find solutions. Improved current processes to help save time spent on repairs and implemented them. Documented processes for references for anyone to follow.

United States

Collaborated and supported over 75 employees with their computer and technology issues. Worked with different vendors to create solutions. Migrated old equipment with newer systems and trained users on usage. Recycled dated equipment and disposed of them according to guidelines. Updated procedure manuals and documentation on a regular basis.

Consulted with new customers about their technology needs and wants. Recommend appropriate products and explained product feature sets in a way they could understand. Restocked shelves and faced products to display them in an attractive manner. Answered concerning questions with customers.

Dell Certified Systems ExpertDeployment of 2500+ new Dell PC's in the Wichita School DistrictAssisted in mass motherboard recall replacementsLeadership role: Managed a worker for a large image deployment for the Wichita School District

Supported on-campus and distance education usersConfigured & setup new networking equipment & computer systemsInstalled cable/conduit around campus for network expansionInventoried, prepped and recycled older systems.Setup a complete rack server system

Troubleshoot people's computer issues over the phone and onsiteSetup/Build computer systems in the school districtVolunteered on Thursday nights helping the community with any computer questions

Bachelor Of Science, Management And Information Systems

Activities and Societies: MIS Club, Asian American Student Union Studied: Database (SQL, IBM DB2) System Analysis System Administration.

Associate In Applied Science, Computer Support Specialist: Computer Networking

Activities and Societies: DragonLAN Studied: CCNA/CCNP Networking Wireless Computer Hardware/Software