Peter Chea Email & Phone Number

Redmond, Washington, Us

Microsoft acquires Nuance in March 2022. Within the Nuance Engagement Platform Team, I specialize in implementing and delivering effective Live and conversational-AI chat solutions.- Maintain, implement, and deploy features enabling client agents and AI to engage with customers across Web, SMS, and other digital communication channels.- Meet with clients to discuss tradeoffs and feasibility of features- Perform QA and develop test case scenarios for all phases of launch and internal product releases- Assist with customer executions by coordinating across Solutions, Operations, Client Services, Product Management, and Development teams- Engage in monitoring and development of tools that make deploying and delivering our solution simpler and more efficient- Write and maintain new and current documentation for future engineers to improve onboarding and daily work processes

Burlington, Ma, Us

- Maintain, implement, and deploy features on the company chat agent and chatbot platform, which enables clients' chat agents to chat with customers via the web, SMS, Twitter and other digital communication channels.- Meet with clients to discuss tradeoffs and feasibility of features- Perform QA and develop test case scenarios for all phases of launch and internal product releases- Assist with customer executions by coordinating across Solutions, Operations, Client Services, Product Management, and Development teams- Engage in monitoring and development of tools that make deploying and delivering our solution simpler and more efficient- Write and maintain new and current documentation for future engineers to improve onboarding and daily work processes- Participate in company hackathons, using both in-house and third-party APIs to innovate on new ideas

Encino, Ca, Us

- Build interactive rich media, microsites, and promotional websites- Work closely with designers and product managers to ensure quality results- Optimize workflow for rich media banners by 60%, eliminating a time-consuming step of asset-placement and configuration by automating the entire process

At UIT I provided computer and website help, as well as guidance, to members of the UCLA community who were in our department's division. This job allowed me to learn about how troubleshoot and communicate technical issues to a wide range of users.