-Organized and managed all product's requirement documents and knowledge on the company's centralized Wikibase.-Developed internal guidelines and task process used within the BA team.-Conducted seminar topics to mentor new BAs in advanced requirement analysis and development techniques.-Obtained and analysed all high level business requirements from clients/board of director.-Developed detailed requirements for large and complex feature sets, guided and assigned weekly tasks to other team members.-Provided weekly reports regarding overall BA team's assignment progress to the US directors.-Collaborated closely with team members to manage tasks, bugs and new features planned for each major release using the qTest product.-Researched on further integration capabilities with other testing products.-Managed and composed all user guide's contents on the product’s online knowledge base.

-Constantly gathered requirements from all business users and analysed the feasibility of their needs by coordinating with the product director and technical architect.-Transformed business requirements into system specifications by developing a large set of Use Case diagrams, Class diagrams, Business process diagrams and Activity diagrams using the UML techniques and BPMN 2.0 standard. Sketched, maintained and updated system mock-ups for every system pages using Balsmiq tool.-Managed and organised all system requirement documents on Google docs, provided traceability of projects upon request.-Collaborated closely with QAs, developers and product director to manage tasks and features availability for each major release by applying SCRUM methodologies on the Trello application.-Supported designers and developers to ensure are complied with the product’s defined UI/UX standards. -Assisted Marketing team in preparing the general requirement documents of the CRM system, which was modified on top of vtiger system.-Composed and periodically updated the complete User Guide and help files’ contents for the product support site. -Conducted product overview presentations and seminars to various stakeholders.-Provided immediate support to registered users via the Zendesk support ticket system. Managed and set email notification rules to alert agents in both of Vietnam and US bases accordingly. -Trained product specialists to have a deep insight of the product as quick as possible.-Mentored other fresh Business Analyst and interns in understanding requirement analysis and modelling. Assigned minor documentation tasks to interns during their 2 months of internship period.-Performed load test, user acceptance test and UI review on staging site before deploying on the Amazon’s production server. -Liaised with CEO and Support team in Atlanta GA, U.S. to ensure system specifications are aligned with high level visions from the management board.

-Researched the global market characteristics, product’s competitive edges and defined the whole foundation system requirements.-Assisted the Senior Business Analysts in preparing and writing up requirement documents.-Gathered business requirements by conducting either face to face or online meetings with different product stakeholders.-Organized all specification and technical documents on the company’s private SVN server.-Sketched initial wireframes for some of the major system’s UI screens. -Prepared BA’s tasks progress report and submitted to the product director.