• Leverage 3K+ customer comments from Medallia and insight from Quantum Metrics to analyze customer behavior, develop strategies to enhance the customer experience, and boost engagement on digital platforms.• Test and optimize out-of-stock enhancement features following the acquisition of a $1B contract for the business, to ensure successful implementation and customer satisfaction.• Plan and execute customer insights studies to improve the order placement and prescription transfer process, incorporating the recommended enhancements on the pharmacy app and website.• Lead high-impact discussions with 50+ stakeholders across digital, operations, and business teams to resolve issues and strategically align on key initiatives.• Develop field communication materials to effectively convey new digital enhancements to store colleagues in all 9K+ locations, resulting in improved awareness of pharmacy app and website functionality.

• Selected for CVS Health's General Management Development Program, sponsored by CEO Karen Lynch. The program encourages business exposure through three 13-month rotational assignments across the enterprise, while creating a unique opportunity for the accelerated development of general management skills and leadership qualities.• Led a 60+ member Recruiting Committee, overseeing application reviews, candidate interviews, and cohort selection.

• Managed Medicare clinical, patient safety, and formulary workstreams comprised of 20+ colleagues across the enterprise to improve Aetna's Medicare Stars rating.• Presented bimonthly to Vice Presidents of Medicare, CVS Retail, and the PBM, along with other executives, to highlight workstream progress. Ensured alignment on critical initiatives and facilitated timely decision-making.• Spearheaded eight projects focused on topics such as opioid use prevention and the integration of artificial intelligence chatbots with clinical services, leading to enhanced patient safety outcomes.• Implemented a comprehensive team repository for job aides, up-to-date policies, procedures, and business documentation maintaining compliance with Center for Medicare and Medicaid Services audits.

• Coordinated the successful implementation of 35+ Special Arrangement contracts for clients by collaborating with eligibility teams, ID card analysts, and account executives to drive business objectives.• Executed a monthly onboarding forum for 40 executives to foster transparency and communication, ultimately enhancing business processes and strengthening relationships throughout the implementation journey.• Streamlined client intake process, reducing processing time and improving efficiency through data consolidation. • Created a communications channel via Salesforce as a platform for users and executives to communicate and share insights across the business.

• Teach 50-minute barre fitness classes to 15+ individuals aimed at enhancing a clients’ physical and mental wellbeing.

• Collaborated with university administration and campus leaders on the creation and implementation of an entirely remote orientation program (due to COVID-19) for 4,400+ incoming students and families.• Led and managed 26 Orientation Leaders as Fellow, including recruiting, interviewing, and training, on how to create an inclusive and welcoming environment for new students and families.• Designed the Office of New Student and Family Programs’ orientation communications strategy and distributed communications to students, families, campus partners and university administrators.• Created a welcoming environment for 4,000+ first-year and transfer students and their families during their transition to Carolina while providing education about campus resources, community partners, and diversity and inclusion.• Facilitated discussions on inclusivity, diversity, identities, and community service/involvement with 200+ new students.