Long Le Email & Phone Number

Irving, Texas, United States

Perform daily operational activities and measure process quality and compliance. Provide analysis and configuration support for applications as needed. Identify and evaluate opportunities for automation and continuous improvement of ITIL-aligned processes. Implement and execute processes that reduce manual intervention for the team. Lead efforts to reduce the team ticket queue and drive issues to resolution. Partner with business users, process owners, architecture and development teams to ensure effective application use. Coordinate, track, and communicate status of initiatives and application upgrades. Develop positive working relationships with technology teams, business teams, and vendors in order to promote alignment between functions. Contribute to the design and measurement of metrics. Drive the creation of and/or updates to documentation. Understand the value drivers for Vistra to identify and deliver innovative value creation ideas. Support and train the TS and end user community and assist with the adoption and communication of TS processes.

Risk Assessment Accuracy: Achieved an average accuracy rate of 95% in conducting comprehensive risk assessments, ensuring thorough identification and evaluation of potential security risks. Compliance Framework Development: Developed and implemented compliance frameworks that resulted in a 20% reduction in non-compliance incidents within the organization. Vulnerability Identification and Remediation: Identified and addressed an average of 15 critical vulnerabilities per quarter, resulting in a 30% decrease in security incidents and breaches. Regulatory Compliance Adherence: Maintained a 100% compliance rate with industry regulations and standards (e.g., GDPR, HIPAA, PCI DSS) through proactive monitoring and timely adjustments to IT systems and processes. Stakeholder Satisfaction: Received consistently positive feedback from stakeholders, with a 95% satisfaction rate in effectively communicating complex risk and compliance concepts to technical and non-technical audiences.

Irving, Texas, United States

Technical Support Coordination: Collaborated with Level 1 technical support specialists to efficiently handle escalated calls outside their support scope, ensuring timely resolution and customer satisfaction. Advanced Technical Assistance: Provided remote programming support to field technicians for resolving complex technical issues, demonstrating expertise in troubleshooting and problem-solving. Training and Onboarding: Spearheaded the onboarding and training process for incoming junior tech support specialists, ensuring a smooth transition and consistent adherence to company standards. Comprehensive Support Services: Delivered both physical and digital security services to businesses, addressing a wide range of technical issues including network, hardware, peripherals, and external software. Documentation and Collaboration: Collaborated with team members to document findings and ensure thorough notation of customer accounts, facilitating knowledge sharing and consistency in customer service delivery.Key Achievements: Efficiency and Effectiveness: Achieved a 99% resolution rate for tech support tickets without escalation to Level 3 specialists, implementing effective problem-solving strategies and frequently delivering "One Call Solutions" to customers. Professional Development: Earned 10 company and industry certifications within a tenure of one year, demonstrating a commitment to continuous learning and professional growth.

Key Qualifications: Extensive knowledge of cocktails, spirits, and beverages, including mixology techniques and trends. Strong leadership and management skills, with experience in overseeing bar operations and staff. Exceptional customer service skills, with the ability to create a welcoming and enjoyable atmosphere for patrons. Proficient in inventory management, ordering, and stock control to ensure optimal levels of supplies and minimize waste. Familiarity with industry regulations and compliance standards related to alcohol service and safety.Responsibilities: Oversee all aspects of bar operations, including staffing, inventory management, and customer service. Create and maintain a diverse and innovative cocktail menu, tailored to the preferences of the clientele. Train and supervise bar staff, providing guidance on drink preparation, customer interactions, and adherence to policies and procedures. Monitor inventory levels and place orders for supplies as needed, ensuring sufficient stock while minimizing waste and spoilage. Maintain cleanliness and organization of the bar area, adhering to health and safety standards and regulations. Handle customer inquiries, concerns, and complaints in a professional and timely manner, striving to ensure customer satisfaction.Achievements: Implemented new cocktail menu, resulting in a 20% increase in beverage sales within the first quarter. Trained and mentored a team of bartenders, leading to improved efficiency and customer service scores. Implemented cost-saving measures in inventory management, reducing wastage by 15% while maintaining optimal stock levels. Received commendation from management for exemplary performance during peak hours and high-volume events. Developed and executed successful promotional events and themed nights, driving increased foot traffic and revenue.

Arlington, Texas, United States

Key Qualifications: Extensive knowledge of cocktails, spirits, and beverages, including mixology techniques and trends. Strong leadership and management skills, with experience in overseeing bar operations and staff. Exceptional customer service skills, with the ability to create a welcoming and enjoyable atmosphere for patrons. Proficient in inventory management, ordering, and stock control to ensure optimal levels of supplies and minimize waste. Familiarity with industry regulations and compliance standards related to alcohol service and safety.Responsibilities: Oversee all aspects of bar operations, including staffing, inventory management, and customer service. Create and maintain a diverse and innovative cocktail menu, tailored to the preferences of the clientele. Train and supervise bar staff, providing guidance on drink preparation, customer interactions, and adherence to policies and procedures. Monitor inventory levels and place orders for supplies as needed, ensuring sufficient stock while minimizing waste and spoilage. Maintain cleanliness and organization of the bar area, adhering to health and safety standards and regulations. Handle customer inquiries, concerns, and complaints in a professional and timely manner, striving to ensure customer satisfaction.Achievements: Implemented new cocktail menu, resulting in a 20% increase in beverage sales within the first quarter. Trained and mentored a team of bartenders, leading to improved efficiency and customer service scores. Implemented cost-saving measures in inventory management, reducing wastage by 15% while maintaining optimal stock levels. Received commendation from management for exemplary performance during peak hours and high-volume events. Developed and executed successful promotional events and themed nights, driving increased foot traffic and revenue.

Dallas/Fort Worth Area

Provide exceptional customer service by demonstrating knowledge of menu and ensuring quality control for every guest.