• Supported team leader for application documentation on business logic and new feature planning. • Successfully migrated database on-premises to cloud and applied archive database solution on document search to optimize the search feature for PTE Master project. • Deployed application and published PTE in AWS Amplify for front-end automation deployment and build CI/CD YML connected with GitHub using CircleCI for automation of the process in EC2. • Developed a new feature on automatic student correct and performance analytics to suggest different strategies and skills for users using Typescript and NestJS.

• Created and maintained detailed documentation such as user manuals, troubleshooting guides, and knowledge base articles.• Monitored project systems, networks, or software to proactively identify potential issues and performed routine maintenance tasks.• Provided technical assistance to end-users, troubleshooting issues, and guiding problem resolution.• Utilized Jira for ticketing, effectively managing and prioritizing support requests to ensure timely resolution and enhanced team collaboration.• Collaborated with the development team to prioritize critical bug fixes, resulting in a 30% reduction in customer complaints.