Long Tang Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

• Managed work-groups to deliver as per customer's transitioning schedules, involving multiple sites, services or a level of complexity requiring project-based coordination.• Training and coaching human resources in Optus Enterprise network delivery project related skills, techniques and system tools.• Acting as first point of escalation between Optus transition team and 3rd party Lendlease to ensure the transition projects meet the delivery schedule. The order completion rate has grown 20% in FY 20-21.• Tracking of key dependencies, project level risks and issues and achievement of outcomes.• Used internal systems to generate portfolios to monitor progress and to meet reporting requirements. Regular updates provided to the relevant stakeholders on a predetermined basis to manage customer expectations.• Established effective communication and accurate reports between Customer, 3rd Party and internal team to maintain strong customer/account team relationships.• Provided high quality analysis from system data and project information to identify actionable insights. The information is used to guide the successful delivery of program.• Conducted investigation on incidents and providing best possible solution for the customer and ensure compliance with SLAs.

Sydney, Australia

• Worked in a team to set up a new cryptocurrency website for initial coin offering (ICO) from scratch and maintained the website on a daily basis.• Participated in the initial coin offering(ICO) project to launch a new digital currency.• Collaborated with project manager and stakeholders to perform business need assessments to gather project requirements, create functional and technical requirements as well as product planning.• Planned and performed business analysis activities to identify and hand project risks and issues related to the ICO project.• Reviewed and analysed project architecture and designs, and developed and implemented strategies for validating target requirements have been adequately addressed.• Produced clear documentation for process maps, procedures, work instructions and system interface diagram.• Successfully built and tested the prototype of the Innovation coin.• Provided professional insights of digital currency analysis for ourcustomers.Achievement:• Our team successfully launched the new digital currency – Innovation coin.

Bachelor Of Information Technology, Network Design And Management

Professional Year Program