Long Nguyen Email & Phone Number

Vietnam

• IT Consultant – document analysis (Software’s Evaluation, Financial and Technical evaluation) and business analytics: This project required a define analysis of the best software package or ERP that integrates with EDI, for data exchanging with wholesaler customers and created business for clients in United States and Vietnam.− Defined and analyzed the IT Request of US client− Business Analysis of client− Evaluation of Software Package/ERP based on clients requests: Software Provider Information, Software Functional comparison, Software Technical comparison, Software Cost comparison.− Planning of project and Demo setup for customer− Technical and Financial Solution Analysis (based on clients requests) to define the most optimized solution and consult customer on their solution. − Project planning, and training planning− IT outsourcing project planning

Vietnam

- Oversaw all clients needs including clients technical excellence demands, budget consciousness, and the highest levels of customer service.- Built and maintained strong relationships with the clients and other Capgemini sites (Vietnam - France - India)- Built software development outsourcing team (hiring, training, coaching)- Managed and communicated with the delivery team regarding the maximization use of limited resources.- Ensured that the quality of the delivery met the commitments.- Facilitated training and workshops for the engineers (CMMI 3)- Monitored financial aspects of each assigned account e.g. billing, time and materials requests, ensured any invoice queries are resolved, profit and loss. - Implemented a protocol for consolidated deliveries.- Reported to Head of Delivery center

Vietnam

- Built IT outsourcing team in Vietnam, and the coordination of functional organization.- Successfully built AXA's first outsourcing project (worth $25 million) in Vietnam whom was also partnered with IBM- Led and met all of AXA's requirements (Technical needs, budget, deliverance quality, customer service, maintenance, communication) - Sourced, recruited, led, grew, and mentored an enthusiastic IT offshore team of 120+ high energy professionals and making them successful leaders.- Led all aspects of operations - Brought strong technology leadership to drive high quality work in the areas of custom software development. - Instituted development processes and prepared company for CMMI level 3 certification.- Identified and Initiated internal projects to ensure efficient delivery operations- Planned and optimized the resource utilization and synchronized with HR for resource needs and training needs.- Developed deep rooted relationship with existing customers and new customers- Traveled, as required, to meet with the international customers- Strike a good balance between client needs and team needs- Monitored financial aspects of each assigned account e.g. billing, time and materials requests, ensuring any invoice queries are resolved, profit and loss (P&L)- Reported to CEO

Westminster, California

- Deputized for the Area Manager, - Supported and oversaw shop openings.- Oversaw the recruitment of new sales and retail staff. - Responsible for training and induction programs for new staff members. - Ran and operated the stores daily. - Ensured a consistently high standard of presentation in all branches. - Worked closely with visual merchandisers. - Maintained accurate records of all pricing, sales, and activity reports. - Controlled shrinkage, wages, write-off, cash control and store expenditure.

Région De Paris, France

- Led consultant and project manager including staff management (10+ IT consultants)- Managed full life cycle of implementation including cost analysis and planning by gathering metrics to support all accrued costs. - Circulated trouble issues for resolution in a timely manner to consultants, analysts, and third party vendors for trouble resolution prior to implementation- Assisted in the development of the proprietary software designed to adhere to the needs of each individual client. - Traveled to client site for information gathering prior to implementation to gather logistical information that would determine the analysis.- Managed client expectations by ensuring the highest quality service of the delivery.- Applied standardize methods and procedures to projects- Created step-by-step documentation for functional and non-functional aspects of software to be used as a tutorial by all users of the implemented software

Région De Paris, France

- Designs, codes, and tests technical solutions (IBM 3070 – TSO/MVS/Cobol)