Long Lam Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

Responsible for architecture success at DocuSign! This includes:* Management and continued development of architecture processes and procedures to ensure appropriate technical, security, privacy and business operations guidance for use of new technologies* Partner with key stakeholders across IT (Infrastructure, Business Intelligence, Applications) and business departments (Sales, Marketing, Success, HR, Finance, etc)* Drive review and POC of new technologies and innovations* Support large transformation projects including acquisitions and regulations (SOX & GDPR)

San Francisco, Ca, Us

Responsible for architecting solutions across the breadth of DocuSign's corporate business systems including partnership with such teams:* Sales across Salesforce.com, Apptus (CPQ / CLM) and FinancialForce* Support across Salesforce.com Service Cloud, Community, Cisco Telephony, Calabrio QA and WFM* Finance across Zuora, Revpro, Netsuite* HR across SuccessFactors, BSwift, DegreedSpecial Projects include:* Standardization of corporate architecture review process including intake, review, architecture review board (ARB), approvals alongside development of standard templates, assets and artifacts* Evaluation and enablement of a range of GDPR tools to support the regulation including technology and process inventories and Subject Access Request process and solutions* Architecture design, migration and enablement of enterprise corporate tools through the SpringCM acquisition* Management of supplier risk and procurement processes for IT managed technologies

San Francisco, Ca, Us

*Provide thought leadership on DocuSign's portfolio of enterprise applications including: Netsuite - ERP, Salesforce.com - CRM, Zuora - Billing, Boomi - ETL and others. Ensure we are getting the best ROI for each system, cull applications that are duplicative or provide low value, and evaluate requests for new applications to be added to the ecosystem*Manage and provide best practice processes for large implementations for the enterprise applications. Ensure that the internal business and technology teams, system integrators, and the vendor are all following appropriate software development lifecycles and ensuring scope, budget and timelines are met*Organize and prioritize sustaining enhancements, issues and information requests with our team of internal Enterprise Application resources. Help plan and execute development sprints to provide new features and fixes based on business stakeholder requests *Act as subject matter expert for varying business process automation requests across the enterprise including working with: Accounting, Finance, Sales, Marketing, and HR

Multi-national Technology Company - Consumer ProductsProject Description: Service Cloud Implementation for +15,000 usersProject Role: Contact Stream and User Administration Team Functional Lead• Leading the User Administration and Contact Stream work streams. Responsible for providing all deliverables related to the stream: L4 Processes, Requirements, Use Cases, Functional Design, L5 Steps and managing Configuration Build• Managing three direct reports to execute project plan as well as providing guidance for customization development • Developed and execute project plan for the Contact and User Admin streams. Provide weekly status reports for both streams• Facilitated three week long JAD sessions with +20 participants per session to gather requirements and further refine functional designs• Serve as the key liaison between Deloitte and the client’s core team member for the Contact and User Access streams

Multi-national Communications Hardware Company Project Description: Partner Relationship Management (PRM) and Sales Management EnhancementProject Role: PRM Functional Lead*Scoped and developed functional design for partner relationship management including: deal registration management, partner account management and on-boarding and partner opportunity management. Designed processes for a two tier partner structure (reseller/distributor)*Led quoting approval enhancements to develop a configuration tool to handle different levels of quoting approval based on characteristics of the quote *Managed the offshore team to develop and validate over 250 PRM focused build requirements including: dynamic deal registration programs per partner type and region, 1 to 1 and 1 to many deal registration to opportunity linkage, deal registration discount awards during quoting, new partner account approval and activation processes *Triaged and facilitated the processing of all system integration, regression and user acceptance testing defects that amounted to over 400 items*Led over 200 cut over activities from sandbox to production during migration weekend

Multi-national Communications Hardware Company Project Description: Sales Management Enhancement and Quoting Application Integration (Salesforce.com CRM with Big Machines Integration [Configure, Price, Quote Tool] )Project Role: Sales Automation Consultant*Scoped and developed functional design to enhance lead management and sales opportunity management processes that are reliant on a two tier partner structure *Led Big Machines quoting tool requirements gathering and design development. Closely working with the Big Machines team to design integrated technical solutions *Managed the offshore team to develop and validate over 200 SFA focused build requirements including: an intelligent lead recommendation engine, a tightly integrated Big Machines quoting tool that supports over 1000 partners and their complex pricing structures, an automated dynamic multi-theater Quote Approval process*Triaged and facilitated the processing of all system integration, regression and user acceptance testing defects that amounted to over 400 items

Worldwide, Oo

US Healthcare Company Project Description: Customer Management Application (Salesforce.com CRM)Project Role: Functional/Technical Consultant* Communicated change requests between functional process teams and the technical team* Managed a team of three offshore workers to successfully implement 200 application enhancements to the client’s Salesforce.com instance* Facilitated the processing of over 600 open product quality issues with the functional, testing and development team.

Emeryville, Ca, Us

Role: Product Management* Managed a team of five and was lead developer for a custom built Warehouse Management System that facilitates the administration of over 4000 distinct items in a 10,000 sq. ft. distribution center cutting error rates to below 5% and doubling the speed of order fulfillment.* Strategized with management to deploy Jaspersoft, a business wide enterprise reporting system, to produce on demand reports used by employees to make better-informed business decision.Role: General Management* Evaluated, planned and executed a four month systems migration project that compile two years of financial data from Quickbooks, inventory data from FileMaker, and thousands of customer and lead data from Salesforce.com; merged into one unifying platform, NetSuite, with minimal business disruption.* Led a team of two developers responsible for management of four on-line storefronts totaling over $200,000 sales per year and internal customer approval from 40 employees.* Manage relationships with third party technology vendors; totaling over $60,000 in service contracts.Role: Business Analyst* Worked closely with sales team to specify their ordering process and developed a mobile solution that allowed for same day order fulfillment.* Developed marketing solutions to expand online presence of WorldofGood.com products through the creation of product feeds to online shopping aggregators, creation of new store front on Amazon.com, and enhanced usability of Worldofgood.com website. Increased online sales by 50% YOY.

EAOP is a state-wide college preparatory program sponsored by the University of California. For 30 years, EAOP has helped high school students prepare for college by creating a community of young scholars and offering college-preparatory advising and academic enrichment opportunities. EAOP at UC Berkeley currently serves approximately 3,000 students from San Francisco, Contra Costa and Alameda counties.Worked three summers developing student's knowledge in the subject areas of Pre-Calculus and Engineering.

Mba, Business

Bachelor Of Arts (B.A.), Cognitive Science