Long Chi Email & Phone Number

Raleigh, North Carolina

Raleigh, NC

• Expert Support Consultant, April 2014 - December 2017
• Promoted to expert status on Level 2 Application Support Resource team.Senior Support Consultant, Nov 2012 – March 2014
• Promoted to Level 2 Application Support Resource Team and senior status.
• Identify and log application defects in Salesforce to the development teams.
• Work more complicated cases that the Front Line team needs further assistance with.
• Write Knowledge Base articles for internal and client use. Support Consultant Associate, Apr 2011 – Oct 2012

Durham, NC

• Volunteering at the Durham Performance Learning Center on their IT team. This is for one night a week during the evening hours.
• Re-image Dell laptops and desktops using Dell KACE Appliance, KBOX.
• Troubleshoot domain network connectivity of laptops and desktops.
• Assist with resolving trouble tickets logged by PLC faculty and staff.

Sanford, NC

• Analyze and allocate inventory to fill purchase orders, and then create shipments. All processes performed in SAP.
• Generate daily reports in Excel from SAP and SAP BI queries i.e. Cash Reports, PO Lists, Shipping Recon and Delivery Reports.
• Create Excel macros and templates to improve efficiency and help the team when generating daily reports i.e. Over Allocation report and PO Lists.
• Facilitate intercompany inventory transfers between Coty and Coty’s distribution centers in domestically and internationally.
• Introduce and train the team on VLOOKUP and Pivot Table features in Excel.
• Create Daily Action Report using a pivot table to summarize inventory shortage data. Report is used by Coty planners and upper management to make stock decisions.

Sanford, NC

• Analyzed customer accounts for invoice disputes and credit/debit balances in SAP. Applied cash application rules to resolve on account payments and problem invoices.
• Performed SAP client tracking; routinely monitored and maintained client accounts to ensure that orders flow efficiently and correctly through the system; checked inventory to make sure orders can be shipped on time.

Research Triangle Park, NC

• Responsible for providing high-quality financial guidance to the Finance Leader, Operations Directors and VPs of the North America Technical Assistance Support and Order Management teams. Reported directly to North.
• Forecasted and analyzed yearly budgets and subsequently adjusted quarterly spending outlooks supporting operations of over $40 million in Excel.
• Proactively monitored and reconciled cost recoveries and spending on a cost center level to assist management teams in achieving financial targets and driving results in SAP.
• Interfaced effectively with other global finance teams and HR to resolve business-related issues such as payroll roster inaccuracies.
• Created in-depth manual journal entries in Excel on a monthly and quarterly basis for certain cost recoveries and incorrect charges for spend while interfacing with the Finance Control team resulting in $1M plus of.

Research Triangle Park, NC

• Actively managed Verizon Wireless and Bellsouth accounts on a daily basis for Allowance for Doubtful Account and collected cash per contract terms $50-$70M/month and $5-$7M/month, respectively.
• Launched successful initiative to update cash collection process for Verizon Wireless account enabling more efficient resolution of invoice discrepancies and quicker payment.
• Administered accounts in compliance with Nortel Accounting and Process Guidelines, ensuring all customer account maintenance items were cleared within 90 days of occurrence.

Raleigh, NC

• Responsible for providing quality functional and technical support to North Carolina state employees and vendors using the NC E-Procurement system. Reported directly to Customer Relations Manager.
• Selected as direct liaison between the Help Desk team and the Application Support team for handling the SIR and escalation process because of advanced technological knowledge and skills.
• Provided active coaching and leadership to less experienced team members to ensure accurate and efficient answers to user inquiries regarding such topics as Ariba Buyer web application, Vendor Registration site, system.
• Responded efficiently to user Problems/Questions/Requests (PQR) via phone calls and emails meeting SLA requirements regarding the list above.
• Performed system administration duties for Pivotal, the customer relationship software. Installed Pivotal on a laptop and created a remote user for when someone need to work remotely. Also managed new and existing user.
• Demonstrated expertise in and routinely used Help Desk software and telephony packages such as the Ariba Buyer web application, Vendor Registration site, Pivotal, and Excel.

Raleigh, NC

• Responsible for providing quality customer support to customers regarding PC troubleshooting, repair and custom orders. Reported directly to the owner.
• Built brand new custom Windows 98, 2000 and XP PCs & WinNT 4.0 and Windows 2000 servers per customer specifications. Finished the new PC process by installing, configuring & updating Windows, device drivers and other.
• Determined and resolved customer’s PC hardware and software issues either on the phone, through email or in person. Examples included replacing defective hardware, perform Windows and hardware upgrades, re-installing.
• Backed up and transferred data per customer’s request during computer upgrades. Used Norton’s Ghost to create an image when the customer wanted an exact copy of their old hard drive.

It Certifications - Comptia & Microsoft

Bs, Bus Mgmt - Finance & Mgmt Information Systems

Activities and Societies: Alpha Kappa Psi