John Dao Email and Phone Number

Working as an IT Business Analyst of Change & Business Improvements business unit, embedding in the IT Digital Operations team to facilitate business process improvements, efficiency initiatives and system integration requests. Utilising various business analysis techniques to engage with stakeholders and manage their expectations, capture and translate business requirements into technical specifications. Employing multiple methods to improve efficiency of workflows and enable seamless… Show more Working as an IT Business Analyst of Change & Business Improvements business unit, embedding in the IT Digital Operations team to facilitate business process improvements, efficiency initiatives and system integration requests. Utilising various business analysis techniques to engage with stakeholders and manage their expectations, capture and translate business requirements into technical specifications. Employing multiple methods to improve efficiency of workflows and enable seamless transition between business functions. Show less

The Western Sydney Operations Delivery Centre (formerly known as Centre of Excellence) provides executive support to PwC Consulting business, delivers efficient and accelerated customer and operational outcomes at scale and quality with various operating models.• Assessed data against defined criteria and determined the outcome of the remediation process.• Actively shared accumulated experiences with colleagues to help everyone maintain and improve quality.• Improved working… Show more The Western Sydney Operations Delivery Centre (formerly known as Centre of Excellence) provides executive support to PwC Consulting business, delivers efficient and accelerated customer and operational outcomes at scale and quality with various operating models.• Assessed data against defined criteria and determined the outcome of the remediation process.• Actively shared accumulated experiences with colleagues to help everyone maintain and improve quality.• Improved working methodology to provide more effective and streamlined workflows for both peers and management.• Listened attentively and openly expressed ideas with managers and other team members, either in one-on-one or group context.• Identified and verified application problems, and consulted with associates and senior staff to evaluate approaches and solutions.• Proactively assessed difficult situations to provide teammates with advice and support promptly.• Provided feedback to other teammates while positively negotiating and resolving differences.• Led training sessions and discussions and took charge of leading team meetings when the project manager was busy. Show less

• Interacted with sales and marketing team to gather business needs and required metrics• Elaborated and analysed business requirements to determine sources and types of data• Extracted data from various systems and implemented data cleaning and blending processes• Constructed data query tables by integrating multiple datasets using Microsoft SQL syntax• Performed data analysis using Zoho Analytics and R Studio• Visualised composed query tables as graphs, pivot tables… Show more • Interacted with sales and marketing team to gather business needs and required metrics• Elaborated and analysed business requirements to determine sources and types of data• Extracted data from various systems and implemented data cleaning and blending processes• Constructed data query tables by integrating multiple datasets using Microsoft SQL syntax• Performed data analysis using Zoho Analytics and R Studio• Visualised composed query tables as graphs, pivot tables, charts and dashboards using Zoho Analytics• Identified issues in existing data queries to improve query performance and accuracy Show less

• Communicated routinely with product owners and business users to elicit and gather business requirements and identify feasible solutions• Elaborated and analysed business requirements in accordance with technical feasibility and trade-offs• Worked closely with technical architects, UI/UX designers, developers and testers to get feedback on potential solutions and regularly monitored risks• Conducted workshops to explain and transfer functional and non-functional requirements as… Show more • Communicated routinely with product owners and business users to elicit and gather business requirements and identify feasible solutions• Elaborated and analysed business requirements in accordance with technical feasibility and trade-offs• Worked closely with technical architects, UI/UX designers, developers and testers to get feedback on potential solutions and regularly monitored risks• Conducted workshops to explain and transfer functional and non-functional requirements as well as business knowledge to the Scrum development team• Created formal features and user stories based on functional and non-functional requirements• Defined acceptance criteria in collaboration with the testing team• Cooperated with testers to verify the developed functions in comparison with specified acceptance criteria• Demonstrated outcomes of work sprints to the client's representative• Actively participated in Agile processes, including sprint planning, estimation and retrospective• Followed up with the development team to identify root causes, analyse and evaluate solutions for reported issues• Proactively improved processes to provide better customer services using automation and productivity tools (Zapier, Google Sheets, Trello, Slack and VSTS) Show less

Worked as an IT Business Analyst for software development projects for top FMCG companies.• Communicated and elicited with stakeholders to gather business requirements in workshops, site visits, interviews, and workflow analysis information• Elaborated, analysed and verified with customers about functional and non-functional requirements along with potential solutions and delivered the following artefacts as needed (SRS, FRD, mock-ups)• Managed product backlog (epic, stories… Show more Worked as an IT Business Analyst for software development projects for top FMCG companies.• Communicated and elicited with stakeholders to gather business requirements in workshops, site visits, interviews, and workflow analysis information• Elaborated, analysed and verified with customers about functional and non-functional requirements along with potential solutions and delivered the following artefacts as needed (SRS, FRD, mock-ups)• Managed product backlog (epic, stories, tasks), maintained the requirement traceability matrix to manage existing requirements as well as change requests from customers• Developed test scenarios and verified functions and interoperability of software products before delivering to customers, including SIT and UAT process• Provided clarification and ongoing support to developers and testers during the development progress Show less

Worked closely with other developers to plan and develop features related to data aggregation for energy industry, real estate and appraisals management tools.