Long D. Tran, Mha Email & Phone Number

Chicago, Illinois, US

• Outpaced all goals while driving software implementations on-time and on-budget to completion, ensuring effective client management and support services while balancing competing operational requirements.
• Thrived as the primary client contact for expanded business development, RMIS consultative services, and ongoing system support/service, becoming the go-to resource for complex issues and time-sensitive inquiries.
• Acted as a hands-on implementation expert and received the best possible performance reviews.
• Maintained excellent client relationships and exceeded satisfaction targets despite significant challenges.
• Drove pacesetting growth for clients spanning 21 ongoing clients throughout multiple industries, constantly improving the management of a $2M annual book of business.
• Integrated modern methodologies to ensure efficient project work for 5 analysts/3 data resources.

Forchheim, DE

◆ Managed implementation project for JFRD over 6 months by developing processes, workflows, and infrastructure support; oversaw stakeholder correspondence and workforce solutions to exceed expectations and ensure completion.◆ Led project for Roshal Imaging over 1 year, configuring application updates, conducting end user and staff training, and building.

• Manage and maintain an Amazon store with more than 50 items across three international marketplaces. Employ outstanding communication and interpersonal skills while liaising regularly with the Amazon seller depart.
• Manage a 10000+ unit product inventory, with a constant flow of units into and out of storage; analyze sales monthly to maintain inventory flow and execute semi-annual inventory purges to eliminate stale inventory.
• Achieved Top Rated Seller status within 12 months, with multiple listings making Amazon’s choice, monthly sales of more than $ 450k, a consistent 250%return on investment, and a 99.99% positive feedback rating.

Christchurch, Canterbury, NZ

• Manage product systems utilizing Software as a Service enterprise platforms. Spearhead five or more software implementations per month, coordinating IT projects from conception to execution. Collaborate with a network.
• Implement complex system and integration efforts for proprietary imaging products across 27 Veterans Integrated Service Networks, with multiple individual projects valued at more than $5 million.
• Conduct quality control efforts for 5+ monthly multi-million-dollar clinical trials to ensure proper measurement, data tracking, accurate documenta- tion, and quality capture.
• Assess pre-sales and installation workload volumes and collaborate with account managers to scope projects and ensure on-time, well-received, and completely successful delivery.
• Collaborate with senior staff to contribute to the design framework of new services, complementing services strategy development, and enabling 25%+ increases in productivity.
• Manage 5+ competing implementation projects simultaneously while ensuring on-time completion; create project management plans for system implementation and track/report on implementation deliverables.

Chicago, IL, US

Led team to refine methodology, develop new functionality, and implement new processes for modules to ensure optimal success. Coordinated with third-party members and systems toward an integration and self-certification process. Directed the system design, impact analysis discussion, design session, and workflow optimization for clients during all phases.

Notre Dame, IN, US

◆ Meticulously researched robust heterogeneous catalysts with high activity and selectivity for oxygen removal including zeolites, hierarchical zeolites, multi-functional catalysts and bimetallic catalysts.◆ Developed, improved and customized samples, equipment, processes and analytical methods.◆ Maintained and calibrated all lab equipment.◆ Strictly.

◆ Productively managed all aspects of an approved capital project for the plant, directly supervising progress until completion.◆ Developed and implemented a corner-support packaging system aimed at improving productivity, efficiency and profitability.◆ Thoroughly evaluated the plant’s issues with current forklift equipment, administering the procurement.

DK

• Updated and conducted maintenance for all smart phones, computers, and laptops in the office
• Researched chemicals with emphasis on green technology and made recommendations to manager
• Implemented new strategy for advertising using Google AdWords

Bachelor, Chemical/Biomolecular Engineering

Master'S Degree, Master Of Health Administration - Health Care Operations