• Explores and recommends best practice business processes and system solutions to optimize customer operations and expectations for Meaningful Use Stage 2 and Patient Centered Medical Home initiatives• Monitors enterprise project statuses, coordinates appropriate operational and Information Systems resources, communicates progress to customers, acts as a liaison between Information Systems and the business • Manages and maintains business relationships with customers across 6 product domains, ensuring the lines of communication are open and expectations are set• Oversees analysis and solution definition for value based care initiatives and works with both the customer and Information Systems to promote timely and effective solution delivery for enhancements and new products

• Selected as a lead business analyst to work with clinical operations to solicit business requirements for the enterprise-wide clinical systems redesign initiative through a variety of means including interviewing end users, small and large group facilitation, and other written communication means• Perform gap analysis among business objectives, user requirements and current system states to define optimal future state workflows that our new redesigned system can accommodate• Define and create business requirements using a combination of written documentation and visual models such as Unified Modeling Language (UML), specifically utilizing Visual Paradigm-Agilian software• Communicate business use cases, activities, and requirements on proposed solutions for our redesigned EHR to clinic management, business representatives and the development team to ensure the needs of the business are represented in the product• Analyze and communicate data consisting of pertinent information allowing clinical operations to make educated decisions on business needs• Successful scrum team member who interacts with the team as well as product owners and other stakeholders to progress development and deliver new features within designated timelines

• Create and adapt curriculum materials utilized by new and seasoned trainers across all Marshfield Clinic locations, to facilitate classroom trainings • Successfully managed over 10 projects as an implementation project lead, ranging in scope from small to large complexity, by maintaining scope, meeting goals, and carrying out implementation and maintenance strategies• Seasoned trainer who consistently scored well in classroom evaluations, when training any number of users, from 1-20, on EHR tools and new enhancements through personable and enthusiastic verbal communication skills• Consistently received excellent reviews on my role facilitating meetings, assigning action items, carrying out tasks, and meeting necessary deadlines with little direction as an active project member and lead • Took initiative in taking and solving approximately 20% of all helpline calls assigned to the training and implementation group during and after work hours through intense investigation and successful communication not only with users, but with other trainers and IT members

• Marketed, managed and developed new tutorial programs and employee policies/procedures • Managed 7 head and assistant teachers in the Preschool and School Age classrooms• Routinely performed classroom/teacher observations to aid in the continual success of the children, teachers and KinderCare• Assisted the Center Director and Book Keeper in weekly functions such as closing books, calculating enrollment numbers, and completing payroll