Leading growth functions, including: business development, marketing, referral partners (implementation and relationship management), customer success, and operational efforts around the core business, with the goal of creating strategic value, growing units, increasing revenue, creating delightful consumer experiences, and improving customer retention. I developed and lead our primary monetization efforts and strategy. I also lead strategic initiatives to continue to energize and educate our auto repair shops.

Engaging, educating and empowering women in auto care

Chief is a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for senior women leaders to strengthen their leadership journey, cross-pollinate ideas across industries, and effect change from the top-down.

The African Library Project (http://www.africanlibraryproject.org) changes lives book by book by starting libraries in rural Africa. Our grassroots approach mobilizes U.S. volunteers, young and old, to organize book drives and ship books to a partner library in Africa. Our method makes a concrete and personal difference for children on both continents.As of December 2013, we have:--Completed 1,165 libraries in Zimbabwe, Zambia, Cameroon, Lesotho, Nigeria, Botswana, Swaziland, Malawi, Ghana and Sierra Leone.--Created 900 partnerships with U.S. schools and other organizations.--Donated over 1.2 million books.--Organized major conferences to share best practices among our African Partners in 2008 (Botswana), 2009 (Lesotho), 2011 (Swaziland), and 2013 (Malawi).

I lead business direct and reseller (accountant) sales channels, customer success and account management, and award-winning customer support teams for our direct and partner businesses. Together, these teams provide an unmatched customer experience, contributing to gross revenue production and net revenue retention.• Doubled net revenue YOY • Held the line on churn below 2%• Created new sales channels • Built inside and field sales teams• More than doubled ARPU • Developed sales messaging & methodology• Transactional NPS of 70+• 2012 & 2013 Yahtzee champ

I'm offering consulting services to SaaS companies interested in improving the intersection of their product offering and customer service model in order to offer a truly unique and high value online service. I'm also a skilled people manager and change leader, offering strategic HR services to help organizations better define roles, find the right fit, build cross-functional bridges and destroy silos.

I now lead four teams: Learning & Development, Online Support, Advanced Support, and Setup Services. I am working to integrate our people, customers, and systems to ensure a smooth and superb customer experience. I am also working to increase conversion, as well as the number of prospects signing up for payroll.

I currently direct three teams: Training & Development, Online Support and Advanced Support. I am working to move traffic from our traditional call center model to an online model while maintaining a high level of customer satisfaction. I am also working on projects to make our specialized and expert support more efficient and more scalable over time and to make our whole support team more expert in their jobs and as professionals.

I managed a team of 17 professionals, selling and onboarding payroll customers. Functionsmanaged included: Inside Sales, New Accounts, Quality Audits, Customer Training, & Operations.--Doubled sales and revenue from sales YOY--Developed one-to-many customer training--Decreased “never starts” by half--Increased conversion by 40%--Developed accurate unit close forecast--Created metrics-driven organization

I managed a back office team of professionals to bill our customers, collect overdue accounts, and do accounts payable tasks. I also led projects to increase revenue and return on investment for our Internet-based products. I also led a small but mighty team of level 2 Internet technicians.