Kelsey Long Email & Phone Number

Seattle, WA, US

Coppell, Texas, US

• Designing custom spaces for customers based on their needs/desires including closets, pantries, working spaces, and more. The company has three different closet lines, and we use an in-house software.
• Managing the entire customer lifecycle. From calling initial leads, scheduling appointments, designing, closing the sale, and follow up regarding product delivery and installation.
• Using Salesforce as a CRM tool to communicate with clients and update the project stage.
• Coaching our designers in using software and best design practices. I most recently traveled to our newest store in Colorado Springs to support and train their new design team.

Coppell, Texas, US

• Managing the store’s weekly truck process that consists of the unload, sorting, and merchandising of all received product. This includes leading a team of 10-20 employees for a full shift. I was responsible for.
• Coordinating campaign elements, from planning through execution.
• Ensuring that the store is consistently presentable, merchandised, and maintained to company standards.
• Coaching employees in the areas of sales, merchandising, inventory accuracy, and customer service.
• Acting as the Sales Floor Lead, in partnership with the store managers.
• Training new employees on merchandising and campaign directives.

Coppell, Texas, US

• Performing weekly department counts and reconciling inventory discrepancies.
• In charge of implementing weekly price changes instructed by corporate
• Evaluating damaged product and deciding whether product should be donated, discounted, or fixed.

-Proficient in various CMS web tools-uploading quality targeted content on a regular basis.-Experience utilizing affiliate marketing networks to monetize the website and drive consistent traffic to the blog.-Picked by Facebook to participate in their Start to Success 2014 program.-Consistently uploading quality content across various social media platforms.

Coppell, Texas, US

• Consulting with customers by helping create custom organizational solutions for their unique needs.
• Identifying ambiguous customer dilemmas by asking pointed questions to serve their needs.
• Responsible for assisting with the logistics of deliveries from our warehouse. This includes truck unload, sorting, and merchandising the store with new product.
• Ensuring perfect product presentation according to visual sales guidelines. This includes initial campaign setups, merchandise processing, and store maintenance.
• Training new employees on merchandise processing process and protocol.
• Communicating issues with distressed and returned products to the Inventory Coordinator.

Washington, DC, US

• Educated LivingSocial Members on deals and familiarized customers with website interface.
• Responded to inbound calls and emails from consumers.
• Investigated complaints, fraud, payment and technical issues.
• Communicated and coordinated with internal departments.
• Built relationships with members as as a brand ambassador.
• Acted as an SME for verticals such as LivingSocial 'Shop', 'Takeout and Delivery', as well as a national deal with Starbucks.

Auburn, WA, US

Beverage Service, Table Service

Seattle, WA, US

• Assisted with tracking accounts, billing and payments
• Investigated and resolved various client and office technical issues
• Collated, traced and processed various data from across with organization
• Was responsible for maintaining various Excel databases and pulling reports for inventory

Chicago, IL, US

Throughout my time with Levy, I was responsible for setting up and running various Bars within the Levy Restaurant business. This ranged from the main bar in Qwest field at a NFL or MLS game, to pop up locations in the WaMu theater for concert events. I was responsible for the entire bar from set up to cash out.

Burbank, California, US

• Audience/viewer coordination
• Presented ideas, materials, sources and potential scripts to assigned producers
• Assisted with on-air segments for the first annual 'Regis and Kelly High Heel-A-Thon'
• Escorted and attended to on-air guests

New York, NY, US

• Escorted winners and presenters to press rooms and seating
• Stood in for presenters during final rehearsal

• Assisted and attended to Talent Department producers and on-air guests
• Answered phones and operated main-line switch board
• Transcribed news headlines for writers and producers
• Distributed guest segment scripts to all departments

Master'S Degree, Entertainment Business

Bachelor Of Arts (B.A.), Drama

Education record