Ken Long Email & Phone Number

United States

Warwick, New York, US

Leading client-facing project teams implementing Passport Corporation solutions

Atlanta, Georgia, US

• Project manager partnering with the Finance team at FedEx Logistics working on the global rollout of the CargoWise system
• Led the FedEx Finance and IT teams through tech discovery and requirements gathering sessions for the CargoWise implementation

Detroit, Michigan, US

• Led the following initiatives: oImplementation of company wide ERP system resulting in the depracation of 30 legacy systems, reduction of tech spend, eliminating redundant systems, and streamlining financial, hiring.
• Led the onboarding and mentoring of new project managers, ensuring that all new team members had a consistent onboarding experience
• Revamped new team member training materials to reflect Rocket Mortage project management as well as SAFe and agile delivery best practices
• Mentored eight new team members, with two of those team members moving on to leadership positions within the organization

Dublin 2, IE

• Led the following client-facing implementations: oUKG Timekeeping, absence, and workforce analytics at a multi-site healthcare system, spanning six months and impacting over 20,000 employees oUKG Absence tracking at a.

Noida, Uttar Pradesh, IN

• Led the successful upgrade of UKG Kronos Workforce software from v6.3 to v7.0
• Supported and maintained UKG Kronos Workforce Central suite of products implemented at Meritor, Inc.(now Cummins, Inc.) in Troy, MI
• Implemented and maintained rules and business processes for approximately 20 plants across the globe supporting 10,000 employees and 800 application users

Livonia, MI, US

• Supported and maintained the Kronos Workforce Central suite of products, with primary focus on the Kronos Workforce Analytics product
• Successfully led the rollout of the Kronos software suite to five healthcare facilities, including timekeeping, attendance and analytics products, enabling facilities to streamline processes and eliminate legacy systems

Formerly known as Empower Software Solutions, now UKG*Configuration and Project Management of EmpowerTime time and attendance system implementations in various vertical industries including higher education, manufacturing, retail and health care*Delivery of post-implementation projects, including system upgrades, database conversions and product add-ons.

*Implemented UKG Kronos Workforce Analytics and UKG Kronos Visionware web-enabled system in over 20 healthcare facilities on time and consistently under project budget*Built, tested and implemented complex data load interfaces enabling external data feeds*Developed and delivered customized training programs to over 20 facilities with more than 150 total.

Bethesda, MD, US

*Configured and supported Novell and Windows NT networks for Tampa Department of Homeland Security Office as well as 7 other offices throughout Florida*Supported 120 local desktops and laptops as well as 60 remote desktops and laptops throughout North Florida region from Sarasota to Jacksonville*Worked with Homeland Security IT to translate complex network.

Nashua, New Hampshire, US

*Established and implemented technical support methodologies for iCAD, Inc.* Identified and purchased issue-reporting system for over 2000 medical devices throughout North America, complying with FDA regulations and guidelines*Performed over 20 onsite installations of MammoReader systems at clinics, including system setup, testing and operational training.

Herndon, VA, US

*Supported remotely over 500 clients running Deltek Customer Relationship and proposal generation software*Provided detailed analysis and advanced troubleshooting of client/server and web-enabled software within a Microsoft SQL Server environment*Handled overflow support for over 1000 clients running Deltek accounting software*Assisted identification.

The Hague, South Holland, NL

*Provided hands-on team and though leadership to staff of five Support Specialists*Built, maintained and troubleshot Novell Z.E.N. Works application object templates*Managed 20 large- and mid-scale projects including division-wide software rollouts, updates, upgrades and fixes/tweaks utilizing desktop visits and/or Novell Z.E.N. Works for software.

US

*Provided and maintained system access on all Windows and mainframe systems to over 1000 users*Provided advanced software/hardware support to over 1000 users*Worked with internal and external auditors to ensure attainment and maintenance of SAS70 certification of Bankers security guidelines and procedures*Managed and executed aggressive six-month project.