Lucky Ongko, Cissp Email & Phone Number

🩺 Provided critical support in developing the technology and security programs of a fast-paced global medical research company of over 1,700 personnel.▪ Within the first 3 months, drove the following initiatives to boost security posture: 1) Increased Microsoft365 aggregate score by 20% through deployment of Exchange security policies and Azure AD policies.2) Championed the remediation of security gaps on Windows workstations through Intune MDM policy after discovering installation of apps and browser extensions are not fully restricted.3) Identified access control gaps within Entra ID IAM and critical SaaS apps. Formulated a modular, repeatable access review process to comply with ISO27001 requirements. ▪ Correlated security events from multiple sources within Azure Sentinel and determined the priority and impact on the organization. Drove remediation of a variety of attacks ranging from phishing attacks, privilege escalation, and insider threats to isolating malware.▪ Designed and implemented RBAC on the building security SaaS utilized in over 10 locations addressing the underlying business needs. Optimized the access request workflow with automated app provisioning within Azure AD. ▪ Spearheaded risk assessment of PHI data flows within clinical trials SaaS application as the cornerstone for DLP project design. Identified and interviewed key players within different business functions that span the entire organization, performed a thorough analysis of the complex dataset, and presented it to business leaders. ▪ Performed risk assessments on 3rd party SaaS applications to be deployed in the organization and provided security recommendations.▪ Designed POCs for Entra Entitlement Management and Windows Hello for Business biometric and passwordless authentication.▪ Revitalized cybersecurity awareness program that raised user engagement to over 40% increase in users reporting suspicious emails.

Clermont, Florida

🏆 Redesigned technical security controls for 30+ small and medium-sized businesses boosting their security posture with effective security toolkits and best practice configurations within a high-performance Managed Security Provider.▪Assess, design, and build company-wide security controls for over 30 clients by following industry best practices (NIST and ISO 27000). Execute efficient implementation of security baselines onto over 200 different systems (Windows Servers, firewalls, NAS) remediating security gaps and reducing vulnerabilities and misconfiguration by over 80%.▪Develop, implement, and manage a robust highly automated and documented process of managed disaster recovery for all vital company data of over 100 servers and its replication to third-party cloud sites (DRaaS). Increasing efficiency and revenue by over 60% and ensuring backup components are monitored, current, air-gapped, and regularly tested.▪ Launched vulnerability management program for over 1000 Windows workstations and 50 Windows servers. Designed SOP and automated workflow for patch deployments and application upgrades resulting in a reduced critical vulnerability by over 50%.▪ Developed over 200+ procedures, documentation, and operational management of security products and third-party services and acted as SME for the company's security toolkits.▪ Responsible for day-to-day security operations and logs monitoring. Utilizes PowerShell scripts to parsed Windows Event and IIS logs and correlated findings with firewall and EDR logs. Identified IoC and led recovery effort by following incident management process.▪ Create a unique zero-day and ransomware RSS threat feed from trusted sources such as CISA and CIS advisories to be current on emerging threats and available mitigation strategies.▪ Conduct security audits and executes vulnerability assessments to identify security gaps. Perform risk analysis and created mitigation recommendation reports for client’s senior management.

Orlando, Florida Area

🎢 Optimized a high-volume service desk team that supplies hands-on support for 10,000+ employees distributed across the 12 award-winning theme parks within the US.▪ Executed User Access Reviews on over 10,000 user entitlements for 100% SOX and PCI compliance.▪ Analyzed and responded to events from Security Incident Event Management (SIEM) systemby thoroughly investigating security breaches and incidents. Developed and documented processes,procedures, and tools to ensure consistent and scalable incident response effectiveness.▪ Provided first-class, hands-on support to resolve 10,000 user issues annually with 65% first callresolution.▪Promoted collaborative environment through intentional leadership and direction in day-to-dayoperations, resulting in a high performance Service Desk team with a 100% Customer Satisfaction rating.▪Create, enhance and implement detailed training materials and procedures for team members and end users to increase organization efficiency.▪ Preside over high severity incident bridge calls involving different technology teams, clearly communicating updates to stakeholders with focused drive towards resolution.▪ Build strong business relationships across the enterprise and within different layers of the technology department.▪ Professionally communicate resolutions and technical recommendations across multiple levels within the organization; from users within the parks to senior leadership.

Orlando, Fl

• Discern problems and troubleshoot areas of concern from customers while creating detailed incident reports.• Walk customers step-by-step through issues in a way suiting to their circumstances and level of competency.• In a high volume Service Desk environment supporting 5,000+ users, perform basic triage effectively and respond promptly to user inquiries either in person, over the phone, or via email.• Responsible for initial troubleshooting of system hardware, software, network, PC, printer, operating system, or virus and malware issues, and escalating problems to next level of support or vendor when necessary.

Winter Garden, Fl

• Enthusiastically greet guests and attend to their needs with quality customer service • Diligently perform service tasks: accurately take guests’ orders in a fast-paced environment, thoroughly clean dining area and take the initiative to complete additional projects as needed under minimal supervision

Orlando, Fl

• Responded to inquiries either in person, over the phone or through email messages foremployees seeking help and responsible for initial troubleshooting of various systems• Efficiently build employee workstations, ensuring proper installation of cables, operating systems, and appropriate software• Maintain organization-wide business system effectively by performing system monitoring and analysis• Develop comprehensive manuals and procedures to train users in the proper use of hardware or software• Protect organization's value by keeping information confidential• Organized logistics, catering and scheduling of events for interns, staff members and ministry senior leadership • Mentored individual interns in leadership and through various life challenges • Prepared and led engaging and in-depth development training• Collaborate with teammates with ease to prioritize tasks and complete multiple projects in a timely fashion• Present the vision and mission of the organization regularly with individuals and churches