Long Luong Email & Phone Number

Redwood City, California, United States

• Evaluate and optimize the supply chain process end-to-end (order management to delivery of goods) to enhance efficiency, reduce costs, assess and mitigate risk and improve overall performance.• Utilize data analytics tools and techniques to extract insights from supply chain data and provide reports and recommendations to senior management.• Effectively build consensus on proposed improvements and lead implementation including proper documentation and training. • Collaborate closely with cross-functional teams to align supply chain activities with overall business objectives and priorities. and build consensus on proposed supply chain activities.• Mentor team members and engage in day-to-day operations focusing on rapid issue resolution and improvements – may include performing daily activities of various roles.• Develop and maintain key performance indicators (KPIs) to monitor performance across team functions.• Ensuring compliance with company Quality System, industry standards and safety regulations.

Menlo Park, California

• Served as a primary point of contact for customer inquiries, order modifications, and issue resolution, providing excellent customer service throughout the order lifecycle• Proficiency in using OMS software for managing the end-to-end order lifecycle, including order entry, processing, tracking, fulfillment, invoicing, credits and returns for products and services• Managed commercial client accounts, including account setup, maintenance, and updates, in accordance with contractual agreements and service level commitments• Investigated and resolved customer issues and escalations in a timely manner, collaborating with internal departments and external partners as needed• Maintained accurate records of client interactions, transactions, and communications in CRM software or other designated systems

South San Francisco, Ca, Usa

• Ensured consistent and accurate processing of orders and tracking of shipments to provide timely and quality delivery of drug products to patients at clinics• Planned and scheduled the movements of bulk raw materials within a complex contracted manufacturing supply chain network• Designed, tested and deployed ERP and IXRS technologies used for inventory and order management of clinical trial drug supply• Vendor management – logistics and contract manufacturing organization CMO – business process owner of vendor master, quality, and service agreements and relationships• Temperature excursion management and discrepancy/non-conformance management

Foster City, California, Usa

• Ensured consistent and accurate processing of orders and tracking of shipments to provide timely and quality delivery of drug products to patients at clinics• Planned and scheduled the movements of bulk raw materials within a complex contracted manufacturing supply chain network• Designed, tested and deployed ERP and IXRS technologies used for inventory and order management of clinical trial drug supply• Vendor management – logistics and contract manufacturing organization CMO – business process owner of vendor master, quality, and service agreements and relationships• Temperature excursion management and discrepancy/non-conformance management

South San Francisco, California

• Developed distribution plans and schedules to optimize the flow of goods through the distribution network• Inventory and distribution reporting• Worked closely with Clinical Operations to set up the IXRS order stream for clinical trials, developed global third-party depots and inventory strategies utilizing IXRS technologies• Facilitated weekly standing meetings with vendors and internal partners to manage shipment schedules, inventory status and KPI metrics

Berkeley, Ca, Usa

• Coordinated with manufacturing facilities, suppliers, and distribution centers to ensure timely availability of products for shipment• NPI - Educated and trained developing markets in United States Export/Import Laws and Regulations, order management, business processes, distribution and transportation, cold chain packaging, storage and cGMP handling of temperature and time sensitive drugs• Optimized transportation routes and delivery schedules to minimize transportation costs and maximize efficiency• Knowledgeable with transportation regulations, import/export procedures, and supply chain best practices