Long Luong Email & Phone Number

Redwood City, California, United States

• Evaluate and optimize the supply chain process end-to-end (order management to delivery of goods) to enhance efficiency, reduce costs, assess and mitigate risk and improve overall performance.
• Utilize data analytics tools and techniques to extract insights from supply chain data and provide reports and recommendations to senior management.
• Effectively build consensus on proposed improvements and lead implementation including proper documentation and training.
• Collaborate closely with cross-functional teams to align supply chain activities with overall business objectives and priorities. and build consensus on proposed supply chain activities.
• Mentor team members and engage in day-to-day operations focusing on rapid issue resolution and improvements – may include performing daily activities of various roles.
• Develop and maintain key performance indicators (KPIs) to monitor performance across team functions.

Menlo Park, California

• Served as a primary point of contact for customer inquiries, order modifications, and issue resolution, providing excellent customer service throughout the order lifecycle
• Proficiency in using OMS software for managing the end-to-end order lifecycle, including order entry, processing, tracking, fulfillment, invoicing, credits and returns for products and services
• Managed commercial client accounts, including account setup, maintenance, and updates, in accordance with contractual agreements and service level commitments
• Investigated and resolved customer issues and escalations in a timely manner, collaborating with internal departments and external partners as needed
• Maintained accurate records of client interactions, transactions, and communications in CRM software or other designated systems

South San Francisco, CA, USA

• Ensured consistent and accurate processing of orders and tracking of shipments to provide timely and quality delivery of drug products to patients at clinics
• Planned and scheduled the movements of bulk raw materials within a complex contracted manufacturing supply chain network
• Designed, tested and deployed ERP and IXRS technologies used for inventory and order management of clinical trial drug supply
• Vendor management – logistics and contract manufacturing organization CMO – business process owner of vendor master, quality, and service agreements and relationships
• Temperature excursion management and discrepancy/non-conformance management

Foster City, California, USA

• Ensured consistent and accurate processing of orders and tracking of shipments to provide timely and quality delivery of drug products to patients at clinics
• Planned and scheduled the movements of bulk raw materials within a complex contracted manufacturing supply chain network
• Designed, tested and deployed ERP and IXRS technologies used for inventory and order management of clinical trial drug supply
• Vendor management – logistics and contract manufacturing organization CMO – business process owner of vendor master, quality, and service agreements and relationships
• Temperature excursion management and discrepancy/non-conformance management

South San Francisco, California

• Developed distribution plans and schedules to optimize the flow of goods through the distribution network
• Inventory and distribution reporting
• Worked closely with Clinical Operations to set up the IXRS order stream for clinical trials, developed global third-party depots and inventory strategies utilizing IXRS technologies
• Facilitated weekly standing meetings with vendors and internal partners to manage shipment schedules, inventory status and KPI metrics

Berkeley, CA, USA

• Coordinated with manufacturing facilities, suppliers, and distribution centers to ensure timely availability of products for shipment
• NPI - Educated and trained developing markets in United States Export/Import Laws and Regulations, order management, business processes, distribution and transportation, cold chain packaging, storage and cGMP handling.
• Optimized transportation routes and delivery schedules to minimize transportation costs and maximize efficiency
• Knowledgeable with transportation regulations, import/export procedures, and supply chain best practices