Jessica Longo Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Florida, United States

Ponte Vedra Beach, Florida, United States

• Respond to all email correspondence via Zendesk and Gmail • Provide live chat assistance • Process customer returns and refunds• Resolve escalated managerial level calls concerning shipping, cancellations, billing, payments and other general customer concerns• Sales and customer retention • Assist with marketing research and trial research • Manage social media contact (comments, messages etc.)• Shipping assistance• New hire interviewing and onboarding• Employee performance evaluations and reviews• Resolve credit card chargeback disputes

Jacksonville, Florida Area

•Taking incoming calls concerning services, cancellations, billing, payments, and other general customer concerns•Account recovery when clients have an outstanding balance on their account•New hire interviewing and onboarding•Employee performance evaluations and reviews•Data entry of orders received by mail and fax•Filing organization and retrieval•Process edits received by mail•Record and cancel accounts in which we receive bankruptcies via mail•Operate the scanning/cropping station when necessary•Process payments for the daily deposit when necessary•Perform as acting manager when necessary•Assist with marketing research•Mailing list development•Quality assurance monitoring of customer service representatives•Individual representative training to improve collection efforts and customer satisfaction level•Training document updating and revisions as needed

Ponte Vedra, Florida

• Maintaining accurate inventory to generate an efficiently stocked store• Make necessary price changes• Update department areas with area resets• Loss prevention• Assist with stocking, cash handling, visual merchandising and customer service

Charleston, South Carolina Area

• Took a high volume of inbound customer service calls involving billing research and resolution, service equipment issues and providing information on our products and services• Demonstrated our commitment to customer service by following up on calls and ensuring superior results

Jacksonville, Florida Area/ Charleston, South Carolina

• Built relationships with customers to create an on-going client base offering assistance with products and services• Participated in monthly meetings to review new products and displays for optimum sales potential • Used testers and samples to provide expertise in product demonstrations and leverage items from beauty promotional programs• Coordinated marketing signage and product displays to provide enticing visual presentations to assist in selling beauty products • Forecast holiday trends and styles to accurately pre-order the necessary inventory for upcoming high volume sales periods• Implemented company loss prevention procedures to identify and minimize profit loss

Continuing Education, Industrial And Organizational Psychology

Certificate, Graphic Design

Bachelor Of Science (B.S.), Communication And Media Studies, 3.74

Activities and Societies: • Magna Cum Laude: Graduating Latin Honors • Phi Kappa Phi Honor Society: Lifetime Member • University of North.

Associate Of Arts (A.A.), General Studies