* Manage and support a large complex DX NetOps Environment with Spectrum, Performance Center and Network Flow.* In-depth knowledge and experience on design and implementation of DX NetOps (Spectrum, Performance Center & Network Flow)* Assist network engineers in troubleshooting network and application issues.* Support and train NOC engineers to utilize enterprise monitoring solutions.* Build, manage and support various enterprise solutions in XetaCloud* Experience in rule configurations for self-healing, event correlations, automation, integrations and scriptings.* Developed portals to view data from various sources using MS Power BI, Qlick and Blue Prism.* Ported data from various sources: Axonius, Spectrum, Statseeker . . . into MS SQL.* Assisted data engineers with various analytic solutions.* Designing and implementing phases follow ITIL Standard Best Pratices* Integrated with ServiceNow by sending alerts from DX NetOps Spectrum via AlarmNotiifer.

• Setup ThousandEyes POC to troubleshoot current Microsoft Office 365’s and TEAM’s issues.• Automated and integrated CA Spectrum with other network monitoring solutions such as Statseeker, Netscout, PagerDuty and ServiceNow.• Developed and maintained a web portal to view/search devices/alarms/tickets in Spectrum and Statseeker; status of all Spectrum processes, backup files … in real time via Python and Shell scripts; display availability of all devices in Spectrum per month by regions and countries. Data is partially automatically updating the page twice a month via Python scripts.• Maintained, supported, and upgraded current existing system and infrastructure to ensure operational stability.• Assessed the existing processes and tools used to provide and support network products for improvement opportunities.• Participated in project planning associated infrastructure services strategy to understand the needs that will enable robust monitoring and reporting.• Leveraged existing tooling to monitor the operational status of applications, infrastructure, networks, databases, and security; optimizes and tunes performance as appropriate.

Managed and supported a very large complex enterprise environment with CA Spectrum, SOI, UIM and APM.Managed and supported integrations between other solutions and CA solutions.

Architected, implemented and supported ScienceLogic EM7 solutions.

* Implementing and architecting Spectrum, eHealth, SystemEDGE agents, Virtual Assurance Infrastructure Management (VAIM), Database Performance Management (DPM), Application Performance Management (APM), Infrastructure Management (IM), Service Operations Insight (SOI) , Embedded Entitlement Management (EEM), CA Business Intelligence (CABI), Nimsoft and Site Minder on various platforms.* Mentoring and assisting Consultants and Associate Consultant on and off project.* Developing implementing, configuring and operating run books for clients.

* Designed and Implemented multi-tier & multi-tenants CA Spectrum, eHealth and Wily environments.* Developed in-house training materials and classes to teach engineers how to use, configure and install Spectrum, eHealth and Wily EM/CEM. * Set up demonstrations to show off Spectrum, eHealth and Wily functionalities and capabilities to various customers. * Architected and Implemented CA Ehealth, Spectrum, SystemEDGE agents and Wily APM on Rackspace and its client environments.

* Implemented, and Administered a large SPECTRUM and eHealth environments with Fault Tolerance at all remote sites.* Assisted with evaluations, integration, interfaces, upgrades, and deployments several monitoring tools for multiple data centers around the world. * Responsible for gathering, building and maintaining of road maps for these tools.* Developing several Perl & Windows scripts to import Spectrum information into BMC CMDB automatically.

• Managed several projects including tracking billable and non-billed hours of consultants and project manager; updating progress of the project daily; making sure the projects not behind and over the budget. Successfully closed many projects which leaded to more sales opportunities; involved in leading and managing projects with planning budgets ranging up to $10M.• Performed technical support and developer roles on several CA software involved installing, configuring and tuning IIS, Apache, Oracle, SQL and DNS servers in test and production environments.• Architected and implemented eHealth (Oracle database) and SPECTRUM (MySql database and Apache Web Server) which used to monitor and collect real time and historical network data (switches, routers, LAN/WAN, Frame Relay, Systems, Applications, Remote Access, VOIP, QoS).• Assisted and trained clients on how to implement CA enterprise and solution management software on various platforms (Solaris, AIX, HP-UX, Red Hat, Suse) with various databases (Oracle, SQL, MySQL).• Designed and recommended software architecture to sales and clients.• Extensive experienced in architecting, deploying, integrating, implementing, and optimizing CA Unicenter NSM, Desktop Server Management (DSM), Workload Automation, eHealth, SPECTRUM.• Developed many PERL and Shell scripts on Windows and UNIX to facilitate daily managing and troubleshooting tasks.• Served as a trusted on-site technical advisor: 1 year at Sun Microsystems: administered multiple SUN servers and workstations; built, set up, installed new Workstations Ultra 10, 30, and 60.3 years at Electronics Data System (EDS): added users, created folders, transferred files from and to Windows and NETWARE 4.x – 5.x servers; installed and troubleshot CA applications in Windows, UNIX, NETWARE servers.6 months at American Insurance Group (AIG): packaged and deployed software using Wise and CA DSM scripting.

• Tested and troubleshot WMG, RF-Conductor, RF-Baton, and Choreographer systems. • Developed test plans according to ANSI/IEEE-std-829-1983. Administered a multi-protocol network over WAN, VSAT, T-1, E-1, IPNP, Frame Relay, TCP/IP and a mixed client and server environment of SUN, SCO UX, Windows.

• Administered a mixed client and server environment of HP 9000 (K and T class), SUN (E3000 and E6000 class). • Monitored and implemented back-ups, security, workload, and file management using CA Unicenter, UNIX, Remedy, NetMan, SCOTPX, and Legato Networker. • Implemented Fault-tolerance/Fail-over and High-availability using HP MC/Service Guard and HP Switchover/UX on HP cluster.• Managed and troubleshot a multi-protocol network involving routers, bridges and UNIX file servers over WAN of SLIP/PPP, T-1, TCP/IP, Token Ring, CDDI and FDDI.

• Managed and planned network deployment of LANtastic, NOVELL and NT. • Managed, installed, configured, serviced, customized and troubleshot network, servers and desktops.• Trained and installed many business application software.

• Administered a mixed environment of Silicon Graphics (SGI), Flexible 32, and Gould MPX-32 computers. • Tested and troubleshot F-16 heads-up cockpit displays. • Expanded and modified existing C and Pascal programs used to manage and monitor F-16 battery systems. • Developed C and Pascal programs to test and simulate F-16 heads-up cockpit displays on SGI computers. • Assisted hardware engineers to design and build air-to-air combat flight simulation stations.

• Performed hardware and software test on multi-layer multi-functional printed circuit boards. • Installed software and maintained HP 1000 Automatic Functional Test Systems.

• Performed hardware and software test on Answer Detect Subsystems. Designed test equipments to perform functional testing on switching power supplies. • Tested and troubleshot hardware on multi-layer telephony systems.