Loni Nelson Email and Phone Number
Hello! I am a versatile professional with a strong background in customer service, data analytics, and operational efficiency. Over the years, I have honed my skills in leading teams, improving processes, and leveraging data to drive meaningful outcomes. My recent role as a Supervisor at Content Business Services allowed me to blend my leadership experience with a growing passion for data analysis. By analyzing key performance indicators, I contributed to significant improvements in customer satisfaction and team productivity.My experience extends to roles in both the public and private sectors, including a lengthy tenure with the Department of Homeland Security as a Transportation Security Officer, where I was responsible for maintaining safety and security standards. My analytical approach to data collection and interpretation has been a constant throughout my career, leading to successful implementations of process improvements and operational enhancements.I hold a Google Data Analytics Professional Certificate and am currently pursuing a Master’s degree in Industrial and Organizational Psychology, furthering my ability to analyze and improve workplace dynamics. My educational background, combined with practical experience, equips me to tackle complex challenges in any organization.I am excited to bring my unique blend of skills to new opportunities. Whether it's leading a team, improving customer experiences, or diving deep into data to uncover insights, I am committed to delivering results that align with organizational goals.
Conduent
View- Website:
- conduent.com
- Employees:
- 26546
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SupervisorConduent Dec 2022 - PresentRemoteDelivers quality, productivity, and compliance KPI reports.Coaches and gives feedback to team members to enhance performance.Shares processes and business updates with the team.Supervises the team to identify coaching opportunities.Recommends training interventions when necessary.Outlines best practices for associate growth and improvement.Performs other duties as assigned.Complies with all policies and standards.
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Transportation Security OfficerU.S. Department Of Homeland Security Feb 2010 - May 2024Atlanta, Georgia, United StatesOperating various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft.Performing searches and screening, which may include physical interaction with passengers (e.g., pat-downs, search of property, etc.), conducting bag searches and lifting/carrying bags, bins, and property weighing up to 50lbs.Controlling terminal entry and exit points.Interacting with the public, giving directions and responding to inquiries.Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches. This may include application of risk-based security screening protocols that vary based on program requirements.Retaining and implementing knowledge of all applicable Standard Operating Procedures, demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles. -
Student InternValley Restart Shelter Inc Sep 2020 - Dec 2020United States• Supported various program activities, assisting with administrative tasks.• Worked with team members to promote great customer service and pleasant work environment.• Shadowed staff and learned advanced work.• Learned tenets of professional office behavior and thoughtful collaboration.• Performed administrative duties.• Assisted with event planning, support and execution of virtual and in-person engagements.• Worked well in team environment as well as independently.• Sat in on meetings, took detailed notes and brainstormed with team members on ways to solve problems. -
Facility SecurityAtlanta Braves Feb 2017 - Mar 2018United StatesVerifying authorization to enter Truist Park property via ID badge and credential checks.Performing thorough security screening of employees, contractors, vendors and guests via bag checks and the use of hand held and walk thru metal detection equipment.Monitor and demonstrate proficiency in the use of surveillance cameras, access control systems and fire alarm panels.Maintain working knowledge of security policies and procedures.Maintain security post duty logs, events of the day and incident report process in a thorough and timely manner.Respond to and report all issues or concerns pertaining to security/safety immediately to security shift supervisors, security management and other departments as needed.Investigate incidents to determine/recommend problem solutions.Exemplify quality customer service and professionalism.Escort employees, staff and visitors as required.All other duties as assigned -
Lunchroom AttendantCobb County School District Sep 2016 - Mar 2018United StatesDemonstrates prompt and regular attendance.Demonstrates courtesy and assistance to students, parents and staff.Cleans and sanitizes cafeteria tables using proper procedures and appropriate chemicals.Implements cafeteria plan on a consistent basis.Informs administration of needs and concerns as related to assigned duties.Assists with clean up and spills, etc.Monitors student cleanup.Replenishes utensils, napkins and condiments as needed.Demonstrates appropriate glove usage when handling utensils, napkins and condiments.Dismisses students in an organized manner.Adheres to FNS approved dress code for Lunchroom Monitors (shirts with sleeves, pants or skirts below the knee, closed-toe and closed-heel shoes) and personal hygiene standards.Performs other duties as assigned by appropriate administrator.
Loni Nelson Education Details
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Human Relations -
Industrial And Organizational Psychology
Frequently Asked Questions about Loni Nelson
What company does Loni Nelson work for?
Loni Nelson works for Conduent
What is Loni Nelson's role at the current company?
Loni Nelson's current role is Graduate of Point University; Student at Walden University.
What schools did Loni Nelson attend?
Loni Nelson attended Point University, Walden University.
Who are Loni Nelson's colleagues?
Loni Nelson's colleagues are Jessica Montaldo, Fathima Muhammed, Chrysler Rollo, Emery Henderson, Lokesh Sharma, Alfredo Chanta Solis, Shafeen Hooda.
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Loni Nelson
Louisville Metropolitan Area -
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