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Lonmark Galido is listed as Project Manager | Scrum Master | Project Lead | Business Analyst | at Red Energy, a company with 638 employees, based in Melbourne, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Lonmark Galido.
Lonmark Galido previously worked as Business Analyst at Anz and Senior Business Analyst at Telstra. Lonmark Galido holds Bachelor, Information Technology from Swinburne University Of Technology.
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An experienced technology professional who has fulfilled a variety of roles and responsibilities over the past 10+ years - including Project Manager, Business Analyst, Project lead, Scrum Master, Solution Consultant, Test Lead & Analyst specialising in the delivery of both small and large scale projects within the Telephony and CX domains
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Melbourne, Australia
Project Manager within the CX Delivery Team supporting the Red & Lumo Energy & Direct Connect Contact Centre. Working on a variety of initiatives including: Service Requests from the Business, Infrastructure, Regulatory Changes, Process Improvement & Proof of Concepts
Melbourne, Australia
Maude Transformation Project Business Analyst tasked with capturing functional which captured all the key functions of a bespoke CRM system utilised throughout the ANZ Contact Centre. Responsibilities & Key Outcomes:- Leading the Analysis and documentation of a Functional Specification- Translating functional areas into high level User Stories
Melbourne, Australia
Lumo - Genesys Migration Project Engaged as the Business Analyst and supported the migration of the Lumo Energy telephony solution ontoRed Energy’s Genesys Platform
Melbourne, Australia
QA for Advantedge Financial Services - Pre & Post Settlement Team
Telstra
Currently engaged as a Technical Test Lead within the Department of Human Services Transition & Transformation Project In addition to the implementation of Genesys iWS; also involved in a number of other work packages including:iWs Outbound Dialler, Interactive Insights, Workforce ManagementKey Responsibilities:- Perform detailed analysis of the.
Melbourne, Australia
Engaged to as both a Business Analyst & Test Analyst to create and document current processes of their existing Contact Centre Applications & develop and execute E2E test scripts.Project deliverables included:Upgrade to their current Contact Centre Applications such as: Workforce Management, Call Recording, Quality Assurance & Speech Analytics Key.
Melbourne, Australia
Engaged as a Test Analyst within Telstra to work on a Project for the Department of Immigration & Border Protection. Project deliverables included:Upgrade to their current Contact Centre InfrastructureUpgrade of their current IVR and Automated Interpreter Service Key Responsibilities:Requirements AnalysisSystem Integration TestingTest case.
Previously employed within the ANZ Contact Centre Technology team to provide development and support of ANZ Contact Centre applications
Canberra, Australia
Translating business requirements driven from legislation into technical solutions.Documenting technical solution into System Design Specification Testing scripting and executionInitiatives included:Implementing new Payment Schemes for eligible customers. Integration with State Housing Authorites
Creating As-Is Process Maps of current Applications utilizing Business Processing Modeling notation and UML techniques
First Level SAP Support
Other employees you can reach at redenergy.com.au. View company contacts for 638 employees →
Parul Jaiswal
Colleague at Red EnergyCremorne, Victoria, Australia, Australia
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Matt Williams
Colleague at Red EnergyCardiff, Wales, United Kingdom, United Kingdom
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Jack Young
Colleague at Red EnergyPortsmouth, England, United Kingdom, United Kingdom
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Brenton Morgan
Colleague at Red EnergyCoburg, Victoria, Australia, Australia
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Red West
Colleague at Red EnergySouthbank, Victoria, Australia, Australia
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JL
Jane Luong
Colleague at Red EnergyGreater Melbourne Area, Australia
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Antonio Torres Martínez
Colleague at Red EnergyMexico, Mexico
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Shifa Shaikh
Colleague at Red EnergyMelbourne, Victoria, Australia, Australia
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Bryley Ellis
Colleague at Red EnergyMelbourne, Victoria, Australia, Australia
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LD
Laura Dew
Colleague at Red EnergyGreater Melbourne Area, Australia
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Quick answers generated from the profile data available on this page.
Lonmark Galido works for Red Energy.
Lonmark Galido is listed as Project Manager | Scrum Master | Project Lead | Business Analyst | at Red Energy.
Lonmark Galido is based in Melbourne, Victoria, Australia while working with Red Energy.
Lonmark Galido has worked for Red Energy, Anz, Telstra, National Australia Bank, and Centrelink.
Lonmark Galido's colleagues at Red Energy include Parul Jaiswal, Matt Williams, Jack Young, Brenton Morgan, and Red West.
You can use AeroLeads to view verified contact signals for Lonmark Galido at Red Energy, including work email, phone, and LinkedIn data when available.
Lonmark Galido holds Bachelor, Information Technology from Swinburne University Of Technology.
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