Lonnie Cox Email & Phone Number

Winter Springs, Fl, Us

Orlando, Florida, United States

Winter Park, Florida, United States

• Assist clients by performing analysis of various issues relating to LANs, WLANs, desktop computers, Internet connectivity and the installation or troubleshooting of hardware and software • Install new hardware systems, software upgrades including end-user, network and server • Create and maintain user accounts and security permissions for 99 clients • Create technical documentation and procedures that serves as resource for training materials • Work with software vendors to quickly resolve issues involving large client impact

Orlando, Florida Area

• Receive and troubleshoot issues related to Atlantic.Net's product offerings• Fully document all work performed via the Helpdesk ticketing system• Provide continuous monitoring of their 25,000 sq/ft data center as well as all remote hosting sites, for any power, environment, or security related alarms while verifying customer access to the facility and collocated equipment• Complete required work, including but not limited to software and hardware installation, system support and maintenance, network configuration and remote management

Maitland, Fl

• Successfully troubleshoot systems and provided solutions to restore functionality • Troubleshot wireless home networks and wireless printers• Assisted costumers with the use of equipment and software applications• Resolved customer technical issues through diligent research, reproduction, and troubleshooting.

• Repaired, documented repairs and returned computers to customer and followed up in a timely manner • Execute test for computers peripherals, hardware and software to ensure they are working appropriately • Provide removal services of Viruses, Trojans, Spyware and Malware• Develop, analyze and implement plan to prepare, maintain and uphold procedures for logging, reporting, and statistically monitoring PC performance• Built and upgraded computers to best serve customer needs• Restored lost data and implemented backup solutions

Indianapolis, Indiana Area

• Youngest restaurant manager in company history.• Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing sales projections, analyses, and estimates.• Meets restaurant objectives by developing and establishing relationships; preparing strategic and annual forecasts and budgets; analyzing variances, and implementing strategies to increase average meal checks