Lonnie Freeman Email and Phone Number

-Proactively addressed guest concerns and conflicts, showcasing strong problem-solving skills and maintaining Marriott's commitment to exceptional service.-Facilitated effective communication channels between front office and other hotel departments, contributing to a cohesive and customer-focused service approach.-Established and maintained strong relationships with repeat guests, resulting in increased loyalty and positive online reviews.-Implemented efficient check-in/check-out procedures, reducing guest wait times and enhancing overall service efficiency.-Elevated guest satisfaction scores through personalized service delivery and prompt resolution of guest concerns, consistently exceeding Marriott's quality benchmarks.

-Provide hands-on leadership to the hotel's day-to-day operations, ensuring seamless coordination between various departments.-Implement and maintain high operational standards, focusing on efficiency, quality, and guest satisfaction.-Conduct regular training sessions and performance evaluations to enhance the skills and capabilities of the team.-Monitor and analyze guest feedback to identify areas for improvement and implement strategic solutions.-Contribute to the development and execution of the hotel's strategic plans, focusing on long-term growth and profitability.-Implement and uphold Hyatt's brand standards to ensure consistency in service and facilities.-Conduct regular audits and inspections to maintain the highest levels of cleanliness, safety, and overall quality.-Cultivate relationships with local businesses, government entities, and tourism organizations to enhance the hotel's standing in the community.

-Provide strong leadership in overseeing the Environmental Services (EVS) department at HHS LLC, guiding a team of dedicated staff to ensure the highest standards of cleanliness and sanitation are maintained --throughout the facility.-Ensure strict adherence to regulatory standards, infection control protocols, and company policies at HHS LLC to guarantee a safe and hygienic environment for clients, staff, and visitors. -Conduct regular audits and quality assurance checks to uphold cleanliness standards.-Foster a culture of continuous improvement at HHS LLC by providing training programs for EVS staff, keeping them updated on the latest industry standards, best practices, and technological advancements in cleaning and sanitation.-Collaborate with other departments at HHS LLC, such as infection control, facilities management, and administration, to ensure a holistic approach to maintaining a clean and safe work environment. Establish effective communication channels to address cross-departmental needs.-Develop and implement comprehensive emergency response plans related to environmental services at HHS LLC, ensuring the EVS team is well-prepared to handle crisis situations, including infectious disease outbreaks or natural disasters, to maintain a secure and sanitized workplace.

-Oversee and ensure the seamless execution of daily housekeeping operations in alignment with Hilton's high standards for cleanliness and guest satisfaction.-Implement and enforce best practices to maintain a consistently pristine and well-maintained environment throughout the hotel.-Lead and motivate a diverse housekeeping team, fostering a culture of excellence, accountability, and teamwork.-Collaborate with other hotel departments to ensure a seamless and positive guest experience.-Respond promptly and effectively to guest feedback related to housekeeping services, taking corrective actions as necessary to enhance overall satisfaction.-Implement and oversee safety protocols to create a secure environment for both guests and staff.