Lonnie Heffernan Email and Phone Number
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Lonnie Heffernan personal email
Experienced Professional with a demonstrated history working in the computer software industry. Customer Retention, and Team Building. Strong community and social services professional.
Aventiv Technologies
View- Website:
- aventiv.com
- Employees:
- 157
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Technical Support Operations ManagerAventiv Technologies Oct 2021 - PresentCarrollton, Texas, United States
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Manager - Subsidiaries Contact CenterSecurus Technologies Feb 2019 - PresentCarrollton, Texas -
Training CoordinatorSecurus Technologies Jul 2018 - Feb 2019Carrollton, Texas
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Training SpecialistSecurus Technologies Feb 2018 - Jul 2018Carrollton, Texas
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Field Underwriter | Regional RecruiterInvida Financial Jul 2017 - PresentDallas/Fort Worth AreaReview insurance applications to evaluate and classify individuals and groups in order to provide adequate coverage based on personal analysisEducate prospective and existing clients about insurance products and financial services to encompass and secure client's risksInterview 5 – 11 prospective clients daily to obtain data about their insurance needs in order to design the best program for their financial means. Create and maintain solid rapport with existing clientele by regularly informing about additional insurance products and services for the changing needsDeveloped successful marketing campaigns through traditional and social media outlets targeting specific regions and demographicsAcquired 15 – 30 new customers monthly by organizing networking events and educational seminars Maintain Customer Retention rate of 91% by thoroughly explaining and comparing all options to provide the best product for the client’s needs
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Training Specialist - Insurance Agents And Customer Care RepresentativesRealpage, Inc. Sep 2013 - Jul 2017Richardson TexasInstructed new hire associates and existing insurance agents in product knowledge, company software, customer service etiquette, sales strategy and ethics within classroom settings and live job executionWorked directly with management to develop skill sets, identify additional training opportunities and deploy improvementsSuccessfully supported individual associates and teams by addressing questions and concerns through active listening and providing solutions in real time. Developed learning aids such as training handbooks, demonstration models, multimedia visual aids and computer based tutorials -
Retail Credit AnalystTd Auto Finance Aug 2011 - Sep 2013Roanoke, TexasProcessed credit applications and analyzed financial eligibility for prospective loans and refinancing of existing loansMonitored account activity to ensure compliance with terms, conditions and regulations Evaluated customer's financial conditions to process loan modifications, extensions and due date changes
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Supervisor Ii | Trainer21St Century Insurance Sep 2005 - Jul 2011Lewisville TxConducted development training at all levels including orientation, continuing education, specialized skills and core competency while utilizing company approved curriculum via classroom and individual instruction, online learning, performance simulations, audio/visual equipment, lectures, workshops and conferencesAuthored and organized training manuals and supporting documentation encompassing procedural instruction, organization's policies, company equipment and systems in accordance with Texas Department of Insurance requirements Devoted additional time to personally learn the daily duties and functions of each position assigned to instruct in order to successfully maximize the impact upon employeesMaintained and repaired all training materials and equipment including video projectors, audio systems, software, desktop computers, printers/copiersCommunicated regularly with management and employees to obtain knowledge of company situations requiring training arising from changes to state regulations, new business initiatives and technology updates.
Lonnie Heffernan Skills
Lonnie Heffernan Education Details
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Business -
Western Texas College3.71 -
Texas State Technical College-West Texas3.64
Frequently Asked Questions about Lonnie Heffernan
What company does Lonnie Heffernan work for?
Lonnie Heffernan works for Aventiv Technologies
What is Lonnie Heffernan's role at the current company?
Lonnie Heffernan's current role is Technical Support Operations Manager at Aventiv Technologies.
What is Lonnie Heffernan's email address?
Lonnie Heffernan's email address is lo****@****esk.com
What schools did Lonnie Heffernan attend?
Lonnie Heffernan attended University Of North Texas, Western Texas College, Texas State Technical College-West Texas.
What skills is Lonnie Heffernan known for?
Lonnie Heffernan has skills like Claim, Claims Management, Commercial Insurance, Customer Retention, Disability Insurance, Employee Benefits, Fixed Annuities, Health Insurance, Homeowners, Legal Liability, Life Insurance, Long Term Care.
Who are Lonnie Heffernan's colleagues?
Lonnie Heffernan's colleagues are Di Farias, Kristin Reeves, Paul Griffin, Donald L., Alexander Arvo, Manmeet Bhatia, Serita Holland.
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