Lonnie Javier Email & Phone Number

Pleasanton, California, United States

Manage, facilitate and collaborate with cross-functional teams to execute quality management system elements and activities such as root cause analysis and corrective action, management review, internal and external audits, quality performance metrics and training, document control, risk management and continuous process improvement.

San Francisco Bay Area

Manage manufacturing quality control processes and activities such as IQC, IPQC, FQC, OQC and MRB.Collaborate with cross-functional teams from engineering, program management, manufacturing, field applications and service, supply chain and operations to assure design and development quality in new product introduction EVT, DVT, PVT activities.Capture, organize and analyze factory and field failures to continually improve products and processes.Drive sustaining engineering activities like containment, root cause analysis and corrective action with engineering and operations teams and CM/ODM partners to resolve issues related to design, materials and manufacturing and prevent recurrence of the same issue.Interface with customers regarding field application and product quality issues and facilitate resolution.Transfer manufacturing operations to CM/ODM partners and conduct regular audits and quality reviews.Manage supplier quality by driving corrective action process, performing audits and training, conducting regular meetings, and weekly/monthly/quarterly review of quality data reporting and balanced scorecard.Oversee implementation of quality management system to maintain ISO 9001 registration which entails conducting management reviews, internal audits, corrective action and continuous improvement activities.

San Jose, Ca

Develop, implement and maintain quality management system to ensure corporate quality standards and customer expectations are met.Execute manufacturing, supplier and customer quality programs and investigate manufacturing yield issues and customer complaints.Facilitate corrective action and preventive action (CAPA) activities.Manage nonconforming materials processes such as containment, deviation and MRB.Collect and analyze data on in-plant scrap and customer rejects, review manufacturing processes and recommend actions for improvements.Perform internal/external audits and training on quality tools and continuous improvement.Manage document and change control system.

Culver City, Ca

Implemented quality management system that entails NPI quality, supplier and manufacturing quality, customer quality, corrective action, deviation, stop/resume ship, change control, nonconforming materials handling, audit, training and continuous improvement programs.Performed quality, reliability, manufacturing readiness and sustaining activities throughout product life cycle.Conducted weekly quality reviews with ODM suppliers and internal cross-functional teams.Captured and analyzed field quality data to drive design and manufacturing improvements.Focal point of contact for enterprise customer complaints and monthly quality reviews.Developed quality processes such as corrective action, deviation waiver, nonconforming materials handling, audit, first article inspection, mass production qualification, quality reviews, balanced scorecard, customer feedback loop and reverse logistics testing and re-kitting.Executed audit program, including verification of the effectiveness of corrective actions.Provided training on quality tools and continuous improvement topics.Created quality dashboard reporting system to help monitor and manage performance metrics.Summarized and presented quality reports to internal teams, management and customers.

Newark, Ca

Maintained ISO 9001 certification of corporate headquarters.Managed quality systems including internal audits, stop/resume ships, deviations, corrective and preventive actions, document and change control, and continuous process improvement. Performed supplier quality management activities including qualification, disqualification, corrective and preventive actions, problem containment activities, continuous improvement, balanced scorecard, audits, and business reviews.Focal contact for all customers, both retail and OEM, and internal teams for quality issues.Review field data (returns and support contacts) to collaborate with engineering and operations to drive corrective actions and improvements in design and manufacturing of products.Managed and performed product and manufacturing quality assurance activities including incoming quality control, non-conforming materials review and disposition, process verification testing, first article inspection, in-process and final quality control, and out-of-box audits.Managed and performed containment activities (random sampling testing, sorting, and rework) at distribution centers when quality issues are discovered or reported.Evangelized and facilitated continuous improvement culture and activities.Led cross-functional project teams to continually improve quality, cost, and cycle time of business processes throughout the organization by documenting, analyzing and improving business processes and collaborating with process owners.Trained employees and suppliers on Six Sigma and Quality Tools topics.

Newark, Ca

Single point of contact for OEM customers and internal teams to facilitate solutions to engineering, manufacturing, quality, and applications issues in hardware and software.Performed sustaining engineering activities including root cause analysis, containment, corrective and preventive actions, and providing pre/post sales technical support.Captured, analyzed, summarized and presented field quality data and collaborated with engineering and operations teams as catalyst to drive continuous improvement of products.Hosted OEM customers during manufacturing site audits and collaborated with engineering and operations teams to respond to audit findings and recommendations.

Newark, Ca

Performed strategic and tactical management of technical support department including managing day-to-day operations, staffing, training, performance management and development of employees, planning, scheduling, business reviews, project management, collaboration with engineering, manufacturing, marketing, sales, project management, and quality teams to discuss and solve pre/post launch product and customer issues. Evolved technical support methodologies and tools as new technologies emerge. Planned and executed transition from onsite operations to outsourcing.

Newark, Ca

Provided phone and online support to end-users. Collected and analyzed data, and collaborated with engineering and marketing teams as part of the customer feedback loop process.

Fremont, Ca & San Jose, Ca

Developed curriculum and taught courses in C++, Visual Basic, Java, Assembly Language, Microsoft Office 2007, and computer systems and architecture.

Hayward, Ca

Designed and developed programs in Pascal, Dbase IV and C. Performed systems analysis, coding, testing, debugging, maintaining, documenting, and implementing business applications.Provide training and support to users.