Lonny Mancusi Email & Phone Number

Kennesaw, Georgia

Southeastern United States

* Train authorized Yamaha dealers on service issues, parts, and product knowledge. * Receive market information from dealers in order to provide dealer feedback to Yamaha's engineering department regarding current potential issues with Yamaha products. * Provide direct assistance to Yamaha customers who have mechanical issues that Yamaha dealers have been unable to resolve. * Support Yamaha's Legal Division by performing inspections of vehicles that are in litigation and testifying at hearings and at trial as an expert witness for Yamaha. * Conduct dealer training seminars and clinics in order to educate the dealers' staff on diagnostic and troubleshooting skills. * Act as manufacturer's representative at consumer events and shows by providing support for demonstration rides and educating the public about Yamaha products.

* Managed the Service Department which included seven mechanics, three service advisors, three detail technicians, and one warranty administrator. * Tracked and coordinated the productivity and efficiency of the service mechanics. * Worked with customers to actively resolve any service-related issues or concerns. * Coordinated with service personnel, sales and parts departments to ensure timely completion of service work for customers and for retail display at the dealership.

* Managed the Service Department of this multi-line store, which consisted of four mechanics, two service advisors, and one warranty administrator. * Redesigned the Service Department by developing service menus, a method for tracking productivity and efficiency of service mechanics, and trained two service advisors. * Increased efficiency and profitability of the Service Department by implementing a proprietary warranty process.

* Began as a Service Writer and was promoted to Service Manager in 1998. * As Service Manager, managed the Service Department personnel of thirteen mechanics, three service advisors, three detail technicians, and one warranty administrator. * Coordinated daily service routines by scheduling service jobs with the Service Department personnel and tracking the Service Department's productivity and service orders. G & G Cycle Sales

* Began as a Mechanic and was promoted to Service Writer/Parts Counter in 1994. Promoted to Service Manager of this multi-line store in 1995. * As Mechanic, diagnosed and repaired motorcycles, ATV's, snowmobiles, watercraft, and generators. * Wrote up and closed repair orders as a Service Writer.

Mbamba Warranty; P.A.C.E. Certified; P.H.D. Certified; A Technical Diploma, Service Operations Analysis

Management; The Auto Body Trade

Education record

Silver Certification - November 2007 * Silver certification classes consisted of electronic fuel injection, ignition and electrical, power.