Loo Yi Sam Email & Phone Number

Malaysia

As a dedicated Gucci Trainer, I collaborate with the Retail Training Manager/Country Trainer and Store Manager to identify skills gaps and training needs in alignment with business requirements and store personnel assessment. My role involves defining comprehensive training plans and conducting in-person training and coaching sessions to empower store personnel. I am committed to providing regular updates and reports to the Retail Training Manager/Country Trainer and Store Manager, while closely monitoring store training plans, KPIs, and training productivity's impact on overall business performance. Leveraging Global Retail Training assets, I develop tailored training activities at the store level and actively contribute to the creation of innovative training solutions, ensuring our teams are equipped with the skills needed to excel in their roles.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

As a Trainer Apprentice, I guide customer service agents in developing the mindset qualities, willpower, and positive habits necessary for success. By sharing my expertise and knowledge of policies and products, I ensure that agents have a solid understanding of the products and services they are handling. Additionally, I lead classroom instruction appropriate to each agent's class and experience level, providing tailored support to maximize their potential. My passion for coaching and sharing knowledge allows me to make a meaningful impact on the professional growth and development of my team.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

As a Frontline Technical Support Engineer at Microsoft Office 365, I am responsible for providing exceptional support to Enterprise users encountering issues with Office 365 applications, functions, product licenses, and settings. Since joining the team in May 2020 through an internal transfer, I have consistently demonstrated my ability to guide users through complex technical challenges, and provide effective solutions to their needs. By leveraging my in-depth knowledge of Admin Center and advanced troubleshooting techniques, I ensure that each user receives personalized support tailored to their unique situation. My passion for solving technical problems and my commitment to providing outstanding customer service have allowed me to excel in my role, and contribute to the success of Microsoft's Office 365 team.

Malaysia

As a Customer Service Representative at Concentrix Kuala Lumpur, Malaysia, I have gained extensive experience working on the Microsoft project in Concentrix KL.From May 2017 to May 2019, I successfully managed and provided email and forum support to customers from China, Hong Kong, and Taiwan.Subsequently, from May 2019 to May 2020, I was part of the Microsoft Surface Commercial Team, where I supported commercial users by handling warranty enquiries and service requests, as well as providing technical solutions for Surface devices.Since May 2020, I have been a Frontline Technical Support Engineer in the Microsoft Office 365 Team, where I am responsible for assisting Enterprise users with issues related to Office 365 applications, functions, product licenses, and settings. I guide users on how to perform appropriate actions in Admin Center and provide effective solutions to their needs. My diverse range of experience in customer service and technical support has honed my ability to provide exceptional solutions to meet the unique needs of each customer.

Malaysia

Collaborated with cross-functional teams, including creative teams, producers, and editors to produce visually compelling content across multiple platforms. My work included designing and developing social media posts, web banners, mobile app banners, email visuals, and other digital media materials. With my keen eye for design and deep understanding of user behavior, I have helped to create engaging content that captures the attention of target audiences and drives conversions. My ability to work collaboratively with diverse teams, and my strong communication and organizational skills have contributed to successful project outcomes and increased brand visibility.

High School Diploma, Graphic Design

Foundation Of Design, Graphic Design