Performed the Agile transformation initiative within a highly regulated organization, serving as both Scrum Master at the team level and Agile Coach at the organizational level. Led optimization efforts through the introduction of positive technological, methodological, and cultural changes.

Implemented Agile and Lean practices in IT department operations, goal-setting, and budgeting. Optimized IT infrastructure cost and performance, enhanced operations, and facilitated cross-departmental alignment. Promoted lean thinking across various departments. Managed key vendor relationships.

Established efficient and cost-effective DevOps pipelines and infrastructure for rapid and secure code deployment. Rejuvenated IT services in alignment with ITIL/ITSM best practices. Pioneered the design and implementation of a resilient, distributed network connecting offices, branches, and data centers.