- Malaysia Site IT lead - Managing and monitoring all network, systems, and related infrastructure in position and function well. (Cisco Meraki, Aryaka SDWAN, SonicWall Firewall, VMWare and etc) - Quarterly budget preparation. - Weekly report to submit to HQ. - To ensure IT support escalation procedure and SLA are in place. - Manage IT support to ensure business continuity. - Vendor management, to work with vendor to provide hardware, software and solutions for business needs. - Software licensing management & control. - Customers/end users management. - Policy review and amendments.- Solution / software review, evaluation and comparison for business need. - In-house web application support. - In-house IT training and presentation. - In house application project management. MES, Web Portal, Monitoring System and etc. - Problem review and resolution. - Epicor EPR & MES system, business flow review.- Business process flow review.Experience and Achievements: 1. New factory planning, implementation and setup. - New factory IT infrastructure design and planning (Server room, IDF Room, Equipment) - VM setup (VMWare) - Server setup and configuration (Linux & Windows Server) - AD, DNS, SFTP Server, Radius Server, MySQL, setup and configuration. - PRTG network monitoring system. - SonicWall NGFW setup and configuration (Policy, SSLVPN) - Cisco Meraki switches and AP configuration. - Production lines (Assembly & Test) network planning and configuration.3. Weekly Employee Lateness Email Notification (Auto)- Python script.- Export data from Face Recognition Time Attendance system.- Data query (MySQL).4. eWaiver Web-based System- PHP script and MySQL database.- eWaiver application with email approval.

- Malaysia Site deputy manager, manage IT team with 6 subordinates from different sections (Network infra, System, Application & production support). - Manage and monitor all installed network appliances, systems and related infrastructure (SDWAN, Cloud and etc)- Quarterly planning on IT department budget and present to top management. - Prepare weekly report and present at weekly global IT department meeting.- To ensure IT support escalation procedure is in place.- Manage IT support issues to meet business continuity.- Vendor management, to work with vendor to provide hardware, software and solutions for business needs.- Software licensing management & control.- Customers/end users management.- Policy review and amendments.- Solution / software review, evaluation and comparison for business need.- In-house web application support.- In-house IT training and presentation.- IT team duty roster arrangement.- In house application project management. MES, Web Portal, Monitoring System and etc.- Problem review and resolution.- L2 & L3 network infra & system supportExperience and Achievements :1. New factory planning, implementation and setup with team members.- New factory IT infrastructure design and planning (Server room, IDF Room, Equipment)- VM setup (Proxmox and Hyper-V)- Server setup and configuration (Linux & Windows Server)- AD, DNS, Print Server, Radius Server setup and configuration.- PRTG netowrk monitoring system.- Fortigate NGFW setup and configuration (Policy, SSLVPN with 2 factor authentication, Site to site IPSec VPN)- Aruba Core switches, distribution switches, WLC and AP configuration.- H3C L2 network switches configuration.- SIP phone configuration.- Production lines network planning and configuration.- In-house application migration.2. ISO 9001:2015 implementation- IT policies review and amendment.- Risk assessment preparation.- internal audit3. ISO 13485 implementation- IQ, OQ, PQ - internal audit.

- Helpdesk Team Lead, manage helpdesk team with 6 subordinates.- Provide 2nd level technical helpdesk support to end-users, covering the following area: i. IT Infrastructure ii. Computer, server and network hardware/software (Cisco WLC, AP, switches, Sangfo Proxy server, Pulse Secure VPN) iii. IT Utilities and IT system services iv. IT online applications v. server/system backup support vi. system/application activities monitoring vii. Windows Server configuration viii. Linux system configuration- IT hardware & software request support and resolution.- IT Spare part inventory management.- To ensure IT support escalation procedure is in place.- Helpdesk team resources management.- Manage IT helpdesk support issues to ensure business continuity.- Vendor management - to work with vendor to provide IT support and solutions for business needs.- Software licensing management & control.- Customers/end users management.- change control management..- Policy review and amendments.- Solution / software review, evaluation and comparison for business need.- Helpdesk weekly report, Quaterly / yearly helpdesk ticket analysis.- Business Flow Chart.Experience and Achievements :1. ISO 27001:2013 implementation - completed ISO 27001:2013 implementation training. - Working committee. - Internal auditor.2. Computer auto backup solution - Backup solution evaluation (Veeam, Acronis, Synology) - Synology Active Backup for Business. - Computer scheduled weekly auto backup. - Centralized Management and monitoring backup system. - NAS as backup destination. - User self restore by folder/file in Restore Portal.3. Company cloud solution - For file sharing with vendors and customers. - Synology NAS as cloud storage. - Network infra configuration. - folder and user access right management.

- Infrastructure team lead. - Support Factories under group of company (Thailand, Sungai Petani, Penang)- Network infrastructure maintenance and service.- Network infrastructure upgrade and planning.- Cisco network products setting and configuration (Core Switch, Management Switch, WLC, AP).- Firewall setting and configuration (Rules, Site to site VPN, SSL VPN and etc.).- Windows server (AD, Domain, DHCP, File server) maintenance and configuration.- New Project Planning and implementation.- New Project presentation.- New product training.- PC, Laptop and server hardware services and support.- Knowledge transfer to Engineers and technician.- ISO documentation.- ISO internal audit.- System backup and restore.- TrendMicro OfficeScan maintenance.- Fingerpring Time Attendances Maintenance.- CCTV (Analog and Digital) Configuration.Experience and Achievements :- HCI Solution Implementation (Nutanix) - HCI solutions study and comparison (Nutaninx, Simplivity, StarWind, NetAPP) - Prepare presentation slides and present to Top management. - Vendors pricing comparison - Schedule for server migration (P2V) planing. - Virtual Machines planing and configuration. - VMWare vSphere and vCenter implementation- Network Restructure (SMT Industries Co., Ltd, Thailand) - Firewall configuration (HA, Rules, Site to site VPN, SSL VPN) - Cisco 3850 Core Switch Configuration. - Cisco 2960X Management Switch Configuration. - Cisco 2504 Wireless LAN Controller Configuration (HA, DHCP, MAC Address Filtering, AP Setting)- WePresent WiPG-1000 wireless Presentation Implementation - Total implemented 4 units - Users training - Configuration

A company which Sole distributor for wireless presentation products, PC recovery system and Smart Recording system for education.- Marketing and sales for northern region in Education line (Local and international schools, Universities and colleges) and corporate line.- I,T Product and network Support and service (Wireless products, PC, Laptop, Smart Devices).- Project handling and planing.- Products Demo and training.- Marketing plan.- Events and function planing and support.- Ad-hoc works.- I.T solutions planning (firewall, switches, Wireless products.).- Prepare daily and monthly sales and customers visit reports.- WePresent Products (SWIPE) - Introduction of Smart and Collaboration Classroom Presentation.Experience and Achievements:- Successfully Smart Classroom implementation 1. SMK Dato' Onn, Butterworth 2. SMK Sg. Nibong, Nibong Tebal 3. SJKC Sin Kuo Ming, Kedah 4. SK Convent Light Street, Penang 5. SJKC Dato Keramat, Penang 6. SJKC Tong Sian, Penang 7. SMK Bandar Tasik Mutiara, Penang 8. SK Bayan Baru, Peanng 9. SMK Sungai Nibong - Corporate 1. Flex

- Head of Engineering Services department Penang Office . - Office System Admin. To troubleshoot and manage office PC and network system. To solve windows and software problems.- To maintain and setup Internal Cloud system.- To Configure Cisco Router and switch.- To arrange and manage job orders from outlet.- To monitor northern region outlet lease line and ISDN backup line.- To repair terminal, scanner, printer and barcode gun.- To prepare and analyse Monthly and yearly reports.- To maintain office FingerPrint System, CCTV and Alarm System, Card Access System.- To prepare the training material or slides and give training to agency operators.- To help marketing department for company events and promotions like promotion counter or sponsorship events.- To help operation department for monitor agencies outlet.

- To design and plan special customized vehicles electrical and electronics equipments and internal wiring. For example wireless broadband, wifi, elertronical or electronics wiring and etc. - Project follow up and supervise. - To prepare the training material and slides and give training to customers. - To support and service after Sales.

To maintain and troubleshoot factories network systems for 24 X 7 basis. Example: network equipments, cabling, fiber optic.To design and prepare the reports about the network systems and the conditions of the network equipments.To prepare the floor plan of the Network Points location.Level 2 & level 3 network supportREASON FOR LEAVING:Project by contract mode. Contract FinishedPROJECTS COMPLETED:Project Name: Network maintainance support.Client: LRC Hospital Products, Kedah, MalaysiaDuration: Jun 2002 to may 2005The project involved network troubleshooting, network testing, equipment maintenance and 24 hours on-call support. New LAN cables and fiber optics cables wiring and termination.Project Name: Network and maintainance supportClient: MBF PeugeotDuration: aug 2003The project involved setting up the dumb terminal in between the branch and the head quater