Jasper L. Email & Phone Number

Norfolk, Va, Us

Virginia Beach, Virginia, United States

Virginia Beach, Virginia, United States

Norfolk, Virginia, United States

Singapore

Led the adoption of new cultural practices and entry into regional marketsLed and reviewed the project team’s work across project phases (initiation, planning, execution, monitoring, and closure)Partnered with cross-functional business and technology teams to ensure timely solution deliveryLed business analysis activities, including business process reviews, gathering business requirements, documenting functional specs, and completing change-related functions around projects

Singapore

Partnered with the functional business areas to influence and resolve issuesPartnered with cross-functional business and technology teams to ensure timely solution deliveryDefine and deliver performance reports to provide visibility of customer engagement, key relationships, and management objectivesEscalated issues across functional teams and managed resolutionsManaged CRMs and leverage data to address customer feedback and improve customer experience

Singapore

Led and reviewed the project team’s work across project phases (initiation, planning, execution, monitoring, and closure)Partnered with cross-functional business and technology teams to ensure timely solution deliveryLed business analysis activities, including business process reviews, gathering business requirements, documenting functional specs, and completing change-related functions around projectsEstablished plans, timelines, and activities to support the successful launch and operations of campaignsDefine and deliver performance reports to provide visibility of customer engagement, key relationships, and management objectivesEscalated issues across functional teams and managed resolutionsManaged CRMs and leverage data to address customer feedback and improve customer experienceEnabled team members to support business objectives by developing solid business relationships and becoming customers’ preferred advisorsSupported and developed team members in alignment with strategic priorities and business objectives, including goal setting and performance reviewsOversaw inbound and email teams with 20 direct reports and two supervisors to achieve service level, speed of answer, and low abandon rates.Led and supported a pharmaceutical customer care team (inbound, email, and order processing) to resolve inventory, warehousing, and transportation issuesLed an award-winning credit transfer telemarketing team with 15 direct reports for American ExpressLed inside sales teams, lead generation teams, and telesales teams for Intel, IBM, HP, SAP, Trend Micro, Jabra, AIG, AXA, and HSBC

Singapore

Represented the needs of the business by providing expertise and working knowledge of various business operations processesDeveloped solid business relationships and became clients’ preferred advisorEstablished plans, timelines, and activities to support the successful launch and operations of campaignsSupported team members in alignment with strategic priorities and business objectives

Singapore

Led the inbound call center team in productivity levels and resolution through prompt and accurate solutions for technical issuesPromoted to escalation specialist within a year due to exceptional performanceAwarded two performance awards in a yearOvercame cultural barriers while maintaining a high level of customer satisfaction

Singapore

Led and reviewed the project team’s work across project phases (initiation, planning, execution, monitoring, and closure)Partnered with cross-functional business and technology teams to ensure timely solution deliveryLed business analysis activities, including business process reviews, gathering business requirements, documenting functional specs, and completing change-related functions around projects

Singapore

Represented the needs of the business by providing expertise and working knowledge of various business operations processesPartnered with the functional business areas to influence and resolve issuesPartnered with cross-functional business and technology teams to ensure timely solution deliveryLed business analysis activities, including business process reviews, gathering business requirements, documenting functional specs, and completing change-related functions around projects

Master'S Degree, Business Administration And Management, General, 4.0

Activities and Societies: 2020-2021 BNY Mellon Enactus Student Fellows, Chapter of Human Resource Management

Bachelor'S Of Science (B.Sc.), Information Systems Technology (Information Security Concentration), 3.98

Activities and Societies: Magna cum laude • Published research paper in the January 2019 issue of the International Journal of Advanced.

Diploma In Computer Studies, Computer Software Engineering

Accelerated Coach Training Program, Life Coach

Certificate In Copc® High Performance Management Techniques, Contact Centre

Certificate In General Insurance, Insurance

Basic Insurance Concepts and Principles Personal General Insurance

Certificate In Health Insurance, Insurance

Certificate In Wsq Re-Ss-102E-1 Work Effectively In The Retail Environment, Retail

Certificate In Wsq Re-Scs104E-1 Perform Point Of Sale Operations, Retail