Systems Support Engineer Ii
Seattle, Washington, Us
Ekata, a Mastercard company, is a global leader in digital identity verification solutions. We enable businesses across the globe to link any digital interaction to the human behind it. Our goal is to empower businesses to combat fraud, build trust, and enable frictionless transactions worldwide.· Provide high quality end user technical support and services for Mac and PC users in person, and remotely.· Administration and maintenance of Active Directory, O365, Okta, Jamf, ManageEngine, Mimecast, GSuite and other back office technologies as required to support day to day operations.· Troubleshoot, maintain, and recommend proactive solutions to advanced systems issues.· Perform daily management and maintenance of servers and associated operating systems.· Install, upgrade, and configure client accounts, network printing, file servers, directory structures, and access rights.· Reduce manual IT tasks wherever possible through automation. (Powershell, BASH, etc.)· Create and maintain high-quality documentation.· Provide feedback to management on project status and corporate technology needs.· Support end users through trouble tickets or walk up requests. · Escalation point for Tier II and Tier III tickets· Provision and track Macintosh, PC, and mobile hardware for deployment to end users.· Lead projects to better day-to-day activities